![Yler Mabbun](https://jobicy.com/react/themes/app/images/avatar.jpg) Yler Mabbun # Customer Support Specialist Open to offers · Member since 30 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSantiago City, Isabela, PhilippinesDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support and digital operations professional with more than 5 years of experience across customer service, technical troubleshooting, live chat and email support, sales coordination, and content writing. I have supported customers in telecommunications, banking, e-commerce, gaming, and digital marketing environments, handling both inbound and outbound interactions with a strong focus on service quality and resolution speed. My background includes managing billing, scheduling, account, and service-related concerns, as well as documenting customer interactions accurately and coordinating with internal teams to ensure timely issue resolution. I am also experienced in social media management and client communication, including onboarding, invoicing, account coordination, Zoom presentations, and promotional content creation using Canva and Facebook Business Suite. I work well in remote and fast-paced support settings, and I adapt quickly to new systems, workflows, and responsibilities. I bring strong written and verbal English communication skills, problem-solving ability, and a customer-first mindset. I am open to opportunities where I can contribute in customer support, administrative support, or digital operations roles while continuing to grow my skills in client service and communication. ## Skills 19 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Communication](https://jobicy.com/talent/communication.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Content Writing](https://jobicy.com/talent/content-writing.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Documentation](https://jobicy.com/talent/documentation.md)[Editing](https://jobicy.com/talent/editing.md)[Email Support](https://jobicy.com/talent/email-support.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Ticketing Systems](https://jobicy.com/talent/ticketing-systems.md) ## Tech stack & tools Working toolkit ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ## Experience Career history ### T1 Customer Support II · Homeaglow Nov 2023 – Mar 2026Assisted customers through phone, email, and chat support channels. Resolved billing, scheduling, account, and service-related concerns efficiently while maintaining accurate documentation of customer interactions and escalations. Delivered high-quality customer service while managing multiple inquiries daily and coordinating with internal teams to ensure timely issue resolution. ### Social Media Manager / Email & Live Chat Representative · Rockstar Web Design Services Nov 2021 – Oct 2023Managed inbound customer inquiries through email, live chat, social media, and phone support. Assisted clients with onboarding, scheduling, invoicing, and account coordination while supporting digital marketing initiatives and social media engagement campaigns. Conducted Zoom presentations, communicated project updates with clients, and created visual and promotional content using Canva and Facebook Business Suite. ### Customer Service Representative · Sitel Baguio (AT&T-ISM) Nov 2019 – Oct 2021Assisted telecommunications customers with billing, connectivity, and account concerns. Performed technical troubleshooting and issue resolution for customer accounts and services while maintaining customer satisfaction standards during high call volumes. Documented customer interactions accurately within company systems. ## Education Learning history ### Northeastern College 2015 – 2019Bachelor of Arts, English Completed a Bachelor of Arts in English. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.