![Daniel Rezende Penido](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73338_1785438685.jpg) Daniel Rezende Penido # Customer Support and Administrative Assistant Actively looking · Member since 30 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBelo Horizonte, BrazilDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, Part TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an organized and reliable professional with experience in customer-facing roles, independent business operations, and administrative support. I manage the full order lifecycle, including order intake, quoting, production coordination, packaging, shipping, invoicing, payment processing, and reconciliation. As the owner and operator of an independent 3D printing business, I handle customer communication, pricing, logistics, scheduling, and day-to-day business administration independently. I have strong communication, organization, time management, problem-solving, and customer service skills developed through business ownership, pet care services, and university recruitment work. I am comfortable using productivity, collaboration, CRM, and AI tools to improve efficiency and quickly adapt to new software. I am seeking remote opportunities as a Customer Support Specialist, Virtual Assistant, Administrative Assistant, Operations Assistant, or Customer Service Representative. I am available for full-time or part-time work and can work U.S. business hours. ## Skills 19 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Business Operations](https://jobicy.com/talent/business-operations.md)[Communication](https://jobicy.com/talent/communication.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Logistics](https://jobicy.com/talent/logistics.md)[Order Management](https://jobicy.com/talent/order-management.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Persuasion](https://jobicy.com/talent/persuasion.md)[Pricing](https://jobicy.com/talent/pricing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Reliability](https://jobicy.com/talent/reliability.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Sales](https://jobicy.com/talent/sales.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ## Experience Career history ### Owner / Operator · Self-Employed 3D Printing Business 2023 – PresentManage an independent 3D printing business end to end, including receiving customer orders, preparing quotes, coordinating production, packaging, shipping, and processing payments. Own the complete administrative and bureaucratic workflow, including order intake, pricing, quoting, invoicing, payment collection, and reconciliation. Handle customer communication, order management, logistics, and daily business operations while using digital and AI tools to streamline workflows and customer follow-up. ### Dog Walker · Dog Republic Nov 2018 – May 2023Provided reliable and punctual pet care services for a U.S.-based client base for more than four years. Built trust with clients through consistent communication, dependability, and attention to detail. Independently managed a personal schedule involving multiple daily appointments. ### External Sales Representative · Unicesumar University 2015 – 2017Represented the university in external sales and student recruitment activities, engaging with prospective students. Developed strong interpersonal, communication, persuasion, planning, and relationship-building skills while meeting outreach targets. ## Education Learning history ### Unicesumar University Dates not specifiedBachelor's Degree, Marketing Incomplete degree program. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.