![Ana Carolina Tiveron](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73355_1785762795.jpg) Ana Carolina Tiveron # Operations Manager | Trust & Safety, Customer Experience and Project Management Open to offers · Member since 30 Jul 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationSão Paulo, BrazilDesired salary40k–90k USD/yearlyWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an operations and trust & safety professional with more than 13 years of experience supporting Portuguese-speaking markets across Brazil, Angola, and Mozambique. My background combines operations management, customer experience, content localization, and project delivery in international environments. I have led multilingual cybersafety operations, managing a team of more than 24 agents working across seven languages. I am experienced in investigating abuse reports, handling sensitive escalations, applying corrective actions, and partnering with legal teams and law enforcement on high-risk cases. I bring end-to-end project management experience for domestic and global clients. I have managed project briefs, vendor coordination, budgets, deadlines, quality control, and final delivery for organizations including Samsung, HBO, Bayer, Roche, Sanofi, Visa, and LATAM Airlines. I also work as a translator and localization specialist for Brazilian Portuguese markets. My work includes marketing campaign localization, App Store optimization content, social media assets, help center materials, FAQs, translation memories, and subtitling-related work. I am based in the State of São Paulo, Brazil, and work remotely across time zones. As an Italian citizen, I have authorization to work throughout the European Union without requiring a visa. I am available for full-time opportunities in operations, trust & safety, customer experience, localization, and project management. I value thoughtful processes, high-quality delivery, multilingual collaboration, and safe digital communities. Notice period: 30 days ## Skills 19 capabilities[Budget Management](https://jobicy.com/talent/budget-management.md)[Content Moderation](https://jobicy.com/talent/content-moderation.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Help Center Content](https://jobicy.com/talent/help-center-content.md)[Localization](https://jobicy.com/talent/localization.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[People Management](https://jobicy.com/talent/people-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Management](https://jobicy.com/talent/project-management.md)[Proofreading](https://jobicy.com/talent/proofreading.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[SEO](https://jobicy.com/talent/seo.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Translation](https://jobicy.com/talent/translation.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md) ## Tech stack & tools Working toolkit ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Translator / Project Agent · Bumble Inc. Jul 2024 – PresentI translate and localize content for global marketing campaigns aimed at Brazilian and Portuguese-speaking audiences. My work has included campaign content connected to the Barbie movie and the 2022 FIFA World Cup. I also translate App Store optimization (ASO/SEO) content and social media assets for the Brazilian market, ensuring language, tone, and market relevance are appropriate for local audiences. ### Operations Manager / CX Operations Agent / Cybersafety Team Lead · Badoo Mar 2013 – Jun 2024I led operations for Portuguese-speaking markets across Brazil, Angola, and Mozambique, working on-site in London from 2013 to 2018 and remotely from Brazil from 2018 to 2024. I managed a multilingual cybersafety team of more than 24 agents across Romanian, Croatian, Hindi, Hebrew, Persian, Swahili, and Czech. I investigated abuse reports, addressed threats affecting children and adults, applied corrective measures, and cooperated with law enforcement authorities. I handled escalated customer support cases, partnered with the legal team on sensitive matters, created and translated FAQs and help center content, and provided interim management support for Community Operations and Localization. ### Project Coordinator · TransPerfect Brazil Jun 2015 – Feb 2017I managed the complete lifecycle of domestic and international projects, from initial client brief through final delivery. This role was held concurrently with my work at Bumble Inc. I delivered projects for clients including Sanofi, ICON, HBO, Samsung, Warner Bros., Bayer, Roche, LATAM Airlines, and Visa. I negotiated scope, timelines, and budgets with global vendors and suppliers while tracking delivery metrics and quality standards. ### Proofreader · Editora Leya Brasil Feb 2018 – Jan 2020I worked as a freelance proofreader for teaching materials used in Brazil's national public education network. I reviewed educational content for language accuracy, consistency, readability, and quality before publication. ## Education Learning history ### Alumni 2015Diploma, Translation and Interpreting Diploma in Translation and Interpreting completed in São Paulo. ### London Metropolitan University 2013Certificate of Higher Education, Subtitling Certificate of Higher Education in Subtitling completed in London. ### UEL 2011Bachelor of Arts, Modern Languages, English and Translation Studies BA in Modern Languages with focus on English and Translation Studies completed in Londrina, Brazil. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.