![Samantha Prendes](https://jobicy.com/react/themes/app/images/avatar.jpg) Samantha Prendes # Operations & Management Manager Actively looking · Member since 30 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationGuayaquil, EcuadorDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, FreelanceExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a bilingual Operations and Management professional with more than 10 years of experience in quality systems, business strategy, and operational excellence. I specialize in process optimization, Agile methodologies, KPI monitoring, stakeholder management, and data-driven decision-making. I have led cross-functional initiatives focused on improving efficiency, compliance, and service quality. Throughout my career, I have managed technical and operational communications for corporate clients, supported product life cycles, coordinated audits, and maintained strong client relationships. I bring experience in quality management, packaging operations, supplier coordination, technical data analysis, and regulatory compliance across multiple product lines and business environments. I am certified in Agile Methodologies and have advanced proficiency in Microsoft Office, with additional experience using Power BI, SAP ERP, AutoCAD, Minitab, and remote collaboration platforms. I am committed to delivering measurable operational results through strategic leadership, administrative efficiency, continuous improvement, and autonomous time management in remote-first environments. ## Skills 21 capabilities[Agile Methodologies](https://jobicy.com/talent/agile-methodologies.md)[Audit Management](https://jobicy.com/talent/audit-management.md)[Business Strategy](https://jobicy.com/talent/business-strategy.md)[Client Success](https://jobicy.com/talent/client-success.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Driven Decision Making](https://jobicy.com/talent/data-driven-decision-making.md)[Documentation Management](https://jobicy.com/talent/documentation-management.md)[FSSC 22000](https://jobicy.com/talent/fssc-22000.md)[HACCP](https://jobicy.com/talent/haccp.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Kanban](https://jobicy.com/talent/kanban.md)[Mechanical Engineering](https://jobicy.com/talent/mechanical-engineering.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Product Lifecycle Management](https://jobicy.com/talent/product-lifecycle-management.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Regulatory Compliance](https://jobicy.com/talent/regulatory-compliance.md)[Scrum](https://jobicy.com/talent/scrum.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md) ## Tech stack & tools Working toolkit ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/minitab/minitab-original.svg) Minitab](https://jobicy.com/talent?tool=minitab.md) ## Experience Career history ### Quality & Development Manager · OREMPLAS Apr 2026 – PresentManage technical and operational communications for corporate clients, ensuring service excellence and effective stakeholder engagement. Oversee product life cycles, regulatory compliance, and adherence to client specifications. ### Quality Manager · CONAPLAS Jan 2023 – Apr 2026Led client success initiatives and resolved complex inquiries to support strong client retention and satisfaction. Spearheaded digital transformation through online reporting, improving operational efficiency by 2%, while managing audits and documentation to ensure compliance with international standards. ### Packaging Specialist · SEMVRA Nov 2020 – Oct 2021Managed project workflows across 17 product lines, consistently meeting critical deadlines and coordinating operational activities. Standardized operational procedures to improve workflow efficiency and consistency. ### Packaging & Technical Data Manager · SONGA Jun 2020 – Nov 2020Analyzed complex data to validate specifications and support data-driven operational decisions. Managed inventory and coordinated supplier testing, contributing to reduced production lead times. ### Quality Engineer · Grupasa Jul 2017 – Apr 2020Consulted with AAA-tier clients and strengthened business relationships through proactive technical communication. Monitored KPIs to drive continuous improvement and operational success. ## Education Learning history ### Escuela de Posgrados Newman Dates not specifiedMaster, Operations Management Master's degree in progress. ### Escuela de Posgrados Newman 2025 – 2025Specialization, Agile Methodologies Completed a 192-hour specialization in Agile Methodologies. ### Escuela de Posgrados Newman 2025 – 2025Professional Certification, Soft Skills and Management Skills Completed training in soft skills and management skills. ### SGS Academy 2026Professional Certification, Internal Auditing: HACCP, ISO 22000, and FSSC 22000 V7 Internal Auditor certification in progress. ### SGS Academy 2025 – 2025Professional Certification, BRCGS Food Safety V.9 Completed BRCGS Food Safety V.9 certification. ### ESPOL Dates not specifiedBachelor of Science, Mechanical Engineering This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.