![Frederick Asamoah](https://jobicy.com/react/themes/app/images/avatar.jpg) Frederick Asamoah # Customer Support Representative Actively looking · Member since 31 Jul 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationAccra, GhanaDesired salary500–10k USD/yearlyWork preferenceRemote Only / Part Time, Contract, FreelanceExperience levelJunior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a friendly and reliable Customer Care Representative with hands-on experience supporting customers across chat, social media, and WhatsApp Business channels. I specialize in handling inquiries, resolving complaints, managing client communication, and providing patient, solutions-focused support that creates positive customer experiences. I have strong written and verbal communication skills, with the ability to listen actively, understand customer needs, and tailor responses clearly and professionally. I am experienced in accurate data entry, confidential client record management, interaction documentation, and coordinating with team members to improve service delivery. I am comfortable working independently in remote and fast-paced environments while managing multiple communication channels, competing priorities, and consistent service standards. My background in Business Administration and Business Information Technology, along with certifications in professional foundations and front-end web development, supports my ability to work effectively with digital tools and modern customer support processes. ## Skills 14 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[Community Management](https://jobicy.com/talent/community-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Digital Communication](https://jobicy.com/talent/digital-communication.md)[Documentation](https://jobicy.com/talent/documentation.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Remote Collaboration](https://jobicy.com/talent/remote-collaboration.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Time Management](https://jobicy.com/talent/time-management.md)[Verbal Communication](https://jobicy.com/talent/verbal-communication.md)[Written Communication](https://jobicy.com/talent/written-communication.md) ## Tech stack & tools Working toolkit ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ## Experience Career history ### Customer Service Representative · Icustodian Services Sep 2025 – May 2026Served as a primary point of contact for customer inquiries received through social media and WhatsApp Business, providing prompt and professional responses that supported high client satisfaction. Managed client data and records accurately and confidentially, resolved customer questions across multiple channels, maintained consistent on-brand communication, and collaborated with team members to improve service delivery and response times. ### Customer Service Representative (National Service) · Icustodian Services Oct 2024 – Aug 2025Handled daily customer communication and community management across WhatsApp, TikTok, and YouTube, responding to inquiries and feedback with patience and professionalism. Built trust with customers by identifying their needs and tailoring communication accordingly. Maintained detailed engagement and inquiry records, worked closely with colleagues to share best practices, and supported consistent service quality across channels. ## Education Learning history ### Kwame Nkrumah University of Science & Technology (KNUST) Jan 2021 – Sep 2024BSc. Business Administration, Business Information Technology (B.I.T) ### IPMC College of Technology Jun 2020 – Dec 2020Level 3 Diploma in Computing (L3DC), Computing ### ALX 2026 – 2026Professional Foundations Certificate ### ALX 2026 – 2026Front-End Web Development Certificate, Front-End Web Development This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.