![Chika Okorie](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73371_1785502741.jpg) Chika Okorie # IT & Customer Support Specialist Open to offers · Member since 31 Jul 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationAkure, NigeriaDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, ContractExperience levelJunior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an IT and Customer Support Specialist with more than 12 years of experience delivering first- and second-line technical support across hardware, software, operating systems, and business applications. I specialize in troubleshooting Windows environments, resolving hardware and software incidents, managing support tickets, and handling user authentication issues involving Multi-Factor Authentication and Microsoft Conditional Access. I have hands-on experience provisioning and managing corporate devices using Windows Autopilot and Microsoft Intune, including software deployment, security updates, user profile configuration, and data migration during device refresh projects. I am experienced in incident management, escalation handling, SLA compliance, technical documentation, remote troubleshooting, and customer communication through ticketing systems, telephone, chat, and email. Throughout my career, I have supported enterprise users, healthcare organizations, and small businesses while contributing to software deployments, backup and recovery solutions, hospital systems, CCTV infrastructure, and operational improvements. I am remote-ready, equipped with reliable 5G internet and solar-powered backup, and available to work full US business hours during WAT evening and night shifts. I am currently expanding my expertise through Microsoft 365 Endpoint Administrator, Google Cloud Associate Cloud Engineer, and Zendesk certifications. Notice period: 2 weeks ## Skills 16 capabilities[Backup And Recovery](https://jobicy.com/talent/backup-and-recovery.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Migration](https://jobicy.com/talent/data-migration.md)[data recovery](https://jobicy.com/talent/data-recovery.md)[Email Support](https://jobicy.com/talent/email-support.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Help Desk Support](https://jobicy.com/talent/help-desk-support.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[IT Support](https://jobicy.com/talent/it-support.md)[MFA Troubleshooting](https://jobicy.com/talent/mfa-troubleshooting.md)[Software Deployment](https://jobicy.com/talent/software-deployment.md)[Software Licensing](https://jobicy.com/talent/software-licensing.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[User Training](https://jobicy.com/talent/user-training.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/googlecloud/googlecloud-original.svg) Google Cloud Platform (GCP)](https://jobicy.com/talent?tool=googlecloud.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/windows11/windows11-original.svg) Windows 11](https://jobicy.com/talent?tool=windows11.md) ## Experience Career history ### End User Support Engineer · Vennote Technologies May 2026 – PresentResolve complex Windows operating system, hardware, and software incidents escalated from Tier 1 support teams. Troubleshoot authentication issues involving Multi-Factor Authentication and Microsoft Conditional Access. Enroll and provision corporate laptops and mobile devices using Windows Autopilot and Microsoft Intune. Deploy enterprise software, security updates, and application fixes, while managing user profiles and data migration during device refresh projects. Manage incident lifecycles in ServiceNow with accurate documentation, timely communication, and SLA compliance. ### IT Technician · Kinetic Hospital Ltd Jun 2021 – May 2026Delivered first- and second-line technical support for hospital staff across desktop, laptop, and mobile platforms. Diagnosed and resolved hardware, software, and Windows operating system issues, and installed, configured, and maintained business applications and end-user devices. Provided remote support and user training, implemented a Hospital Management System, and designed and implemented the organization’s backup and recovery solution. Coordinated the deployment of a CCTV system for a new hospital branch. ### IT Support Engineer · Jetlinks Limited May 2019 – May 2021Provided remote technical support through telephone and ticketing systems, managing support requests in ServiceNow and Jira from initial diagnosis through resolution. Troubleshot Windows, hardware, and software issues using structured diagnostic procedures, documented troubleshooting activities, and maintained detailed ticket records. Supported enterprise software deployment to more than 2,000 corporate mobile devices and participated in software pilot testing. ### IT Technical Support · Laura Foods Limited Feb 2018 – May 2019Provided technical support for desktop computers, laptops, and business applications. Installed, configured, and maintained Windows operating systems and software, diagnosed hardware and software faults, restored affected systems, and managed software licensing and application updates. Created the organization’s backup and recovery solution, developed an automated purchase order generation system using Microsoft Excel, and implemented a Retail Point of Sale solution for a new company branch. ### Independent IT Support Consultant (Freelance) · Self-employed Apr 2017 – Jan 2018Delivered on-demand PC repair, hardware diagnostics, and data recovery services for individual and small-business clients. Configured and maintained home and small-office networks, printers, and shared resources. Diagnosed and resolved recurring hardware and operating system failures across Windows desktops and laptops. Independently managed scheduling, diagnostics, repair delivery, and client relationships while building a client base through referrals. ### IT Support Engineer · ISON Technologies Solutions Ltd Jan 2014 – Apr 2017Provided first- and second-line technical support to enterprise users and managed incident tickets using IBM ITSM and Jira. Resolved hardware, software, and Windows issues while preparing, configuring, and deploying computers for new users. Installed, maintained, and repaired desktop hardware and business applications, restored systems from backups, and maintained hardware inventory records. Contributed to enterprise software deployment initiatives and a state office technology rollout. ## Education Learning history ### Adekunle Ajasin University Dates not specifiedBachelor of Science, Chemistry This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.