![Ifeoluwa Ogunsakin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73380_1785466681.jpg) Ifeoluwa Ogunsakin # Remote Customer Support Specialist Actively looking · Member since 31 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationNigeriaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven Remote Customer Support Specialist with more than two years of experience supporting global customers through chat, email, and phone. I specialize in delivering responsive, professional, and empathetic customer experiences in fast-paced remote environments. I have managed high-volume customer inquiries, resolving 40–60 requests daily while maintaining a customer satisfaction score above 95%. I consistently meet service-level agreements for response time, resolution time, productivity, and quality assurance. My experience includes shipment tracking, delivery updates, order modifications, payment inquiries, complaint resolution, returns, address corrections, and delivery rescheduling. I am skilled at investigating complex issues, coordinating with internal teams, and escalating cases appropriately. I am proficient in CRM and ticketing platforms including Zendesk and HubSpot, as well as remote collaboration and productivity tools such as Slack, Zoom, Google Workspace, Notion, and Trello. I also have experience with email and calendar management, data entry, reporting, KPI tracking, and knowledge-base documentation. I have achieved an average live-chat first-response time of under three minutes and resolved more than 90% of customer issues on first contact. I also improved customer service ratings from 82% to 95% through structured feedback and process improvement initiatives. I work independently with minimal supervision and communicate effectively across global time zones. I am open to remote opportunities across all time zones and bring strong problem-solving, documentation, multitasking, and cross-functional collaboration skills. ## Skills 21 capabilities[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Shipment Tracking](https://jobicy.com/talent/shipment-tracking.md)[Ticket Resolution](https://jobicy.com/talent/ticket-resolution.md)[Time Management](https://jobicy.com/talent/time-management.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)[Workflow Optimization](https://jobicy.com/talent/workflow-optimization.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Career history ### Customer Support Representative · SwiftLink Logistics 2024 – 2026Responded to 40–60 customer inquiries daily through chat, email, and phone, assisting with shipment tracking, delivery updates, estimated arrival times, address corrections, rescheduling requests, and order modifications. Investigated delayed, missing, or damaged shipments and coordinated with logistics, operations, and warehouse teams to resolve issues. Created and managed support tickets, maintained accurate CRM records, followed up until resolution, and escalated complex operational concerns. Educated customers on shipping policies, delivery procedures, and returns while consistently meeting response-time, resolution-time, productivity, and quality targets. Maintained a customer satisfaction score above 95%, achieved an average live-chat first-response time of under three minutes, and resolved more than 90% of customer issues on first contact. ### Customer Support Representative · Snaffle Treats 2022 – 2023Assisted 15–20 customers daily with product inquiries, order placement, payments, and complaint resolution while providing friendly and professional service. Maintained a 95% customer satisfaction rate by addressing concerns promptly and ensuring a positive shopping experience. Handled custom cake and pastry orders, provided accurate information about products, pricing, and delivery timelines, processed orders, and coordinated with the bakery team to ensure timely fulfillment. Built strong customer relationships through personalized recommendations, empathetic communication, and service that encouraged repeat business. ## Education Learning history ### Kwara State University 2021B.Sc., Mass Communication This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.