![Eamon Sousa](https://jobicy.com/react/themes/app/images/avatar.jpg) Eamon Sousa # Program & Operations Leader Open to offers · Member since 31 Jul 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationBrazilDesired salaryConfidentialWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a program and operations leader with more than 18 years of experience turning complex technology initiatives into measurable business outcomes. I have led delivery across e-commerce, SaaS, enterprise software, manufacturing, aerospace, automotive, and healthcare environments for global B2B and B2C organizations. I operate at the intersection of strategy and execution, aligning matrixed teams, reshaping delivery processes, and translating business priorities into actionable roadmaps. My experience includes program strategy, PMO design, governance, executive alignment, risk management, vendor oversight, and operational efficiency. I have managed programs and deployments valued at up to $5 million, including global QA initiatives, enterprise software implementations, marketplace launches, manufacturing planning programs, and hybrid cloud and on-premise deployments. I focus on improving throughput, delivery predictability, release quality, and stakeholder confidence. I am experienced in leading globally distributed Agile teams and applying Agile, Scrum, SAFe, and hybrid delivery frameworks. I build KPI dashboards, establish delivery metrics, facilitate executive steering committees, and connect C-suite objectives with detailed backlog execution. I am currently focused on AI-driven automation as an operating lever for scaling program work. I have built internal automations using n8n, Claude API, and Supabase to reduce reporting cycles and improve decision-making for program teams. I also bring experience in training and organizational enablement, having designed Agile and project management programs for corporate and executive audiences and coordinated an MBA program in Project Management. ## Skills 23 capabilities[Agile](https://jobicy.com/talent/agile.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Change Management](https://jobicy.com/talent/change-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Data Driven Decision Making](https://jobicy.com/talent/data-driven-decision-making.md)[Dependency Management](https://jobicy.com/talent/dependency-management.md)[Go To Market](https://jobicy.com/talent/go-to-market.md)[Governance](https://jobicy.com/talent/governance.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Product Launch](https://jobicy.com/talent/product-launch.md)[Program Management](https://jobicy.com/talent/program-management.md)[Program Strategy](https://jobicy.com/talent/program-strategy.md)[Project Management](https://jobicy.com/talent/project-management.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Release Management](https://jobicy.com/talent/release-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Roadmapping](https://jobicy.com/talent/roadmapping.md)[SAFe](https://jobicy.com/talent/safe.md)[Scrum](https://jobicy.com/talent/scrum.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[User Training](https://jobicy.com/talent/user-training.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Workflow Automation](https://jobicy.com/talent/workflow-automation.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cloudflare/cloudflare-original.svg) Cloudflare](https://jobicy.com/talent?tool=cloudflare.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/supabase/supabase-original.svg) Supabase](https://jobicy.com/talent?tool=supabase.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/magento/magento-original.svg) Magento](https://jobicy.com/talent?tool=magento.md) ### Mobile [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/android/android-original.svg) Android](https://jobicy.com/talent?tool=android.md) ## Experience Career history ### Senior Program Manager · Toptal 2025 – PresentProtect product velocity and client commitments through a key team-member transition while owning end-to-end delivery for a client-facing learning platform. Lead Agile ceremonies with a globally distributed engineering team and balance high-demand client enhancements against platform-wide priorities. Coordinate release management across QA, UAT, and deployment, identifying integration issues before they reach clients. Scope new AI capabilities with engineers and translate technical feasibility into clear plans for clients and internal stakeholders. ### Senior Project Manager · McFadyen Digital 2022 – 2025Delivered on-time and on-budget Mirakl and Magento marketplace implementations for global B2B and B2C brands, orchestrating delivery from discovery through go-to-market across concurrent project streams. Led globally dispersed Agile teams of more than 15 people, tightened sprint execution, and removed cross-functional blockers across time zones. Designed KPI dashboards and program-status frameworks adopted across the PMO, accelerating executive decision-making and reducing status-reporting overhead. Served as the primary liaison between C-level sponsors and delivery teams, translated business objectives into executable plans, and supported follow-on client engagements. ### Project Manager · PTC 2015 – 2021Delivered enterprise software implementations valued at up to $1 million across aerospace, automotive, and healthcare, owning the full lifecycle from installation and configuration through deployment, training, adoption, and operational cutover. Managed programs in regulated industries where delivery timing and execution quality were critical. Ran two parallel $1 million deployments of an engineering platform into the Defense and Commercial divisions of a major aerospace client using hybrid cloud and on-premise architecture. Reduced planning cycle time by 30%, led complex integration and user-training programs, advised enterprise accounts on process improvement and KPIs, and facilitated executive steering committees. ### Program & Project Manager · Venturus 2000 – 2015Directed a flagship custom MRP program across six partner companies, delivering a 1,000% improvement in supply-chain planning performance and enabling advanced what-if scenario analysis. Led mission-critical programs focused on business-process optimization, cost reduction, and manufacturing planning for enterprise clients. Owned a $5 million global QA program for a mission-critical product, leading distributed teams to reduce field faults by 20% and improve release stability. Launched a B2C mobile game into Brazil's top 10 on iOS and Android, managing the full product lifecycle from concept and creative development through technical build and go-to-market. Designed and rolled out PMO standards, sprint governance, and delivery metrics across multiple program teams. ### Agile & Project Management Instructor / Academic Coordinator · Clarify Treinamentos, Dinamus Consultoria, Faculdades Integradas IPEP 2011 – 2015Designed and delivered Agile and project management training programs for corporate and executive audiences. Coordinated the Project Management MBA program at IPEP, including curriculum design, faculty selection, and scheduling. ## Education Learning history ### Fundação Getulio Vargas 2009 – 2010MBA, Business Administration ### Universidade Estadual de Campinas (UNICAMP) 1995 – 1999Bachelor of Science, Electrical Engineering This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.