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![Lorena Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73601_1785659620.jpg)
Lorena Ferreira

# Customer Service and Sales Professional

Actively looking · Member since 2 Aug 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationSalinas, UruguayDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid
[Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service and sales professional with extensive experience in retail, gastronomy, cashier operations, childcare, and independent manicure services.

I have strong communication, active listening, empathy, organization, adaptability, and problem-solving skills. I focus on understanding customer needs and providing personalized, efficient service.

I have managed cash and card payments, refunds, cash register closures, multiple tables, customer inquiries, and daily service responsibilities with accuracy and commitment.

I am also experienced in classic, gel, and acrylic manicures, adapting each service to the preferences and needs of the client.

I am dynamic, responsible, and comfortable working in fast-paced and multicultural environments. I collaborate effectively with colleagues to create smooth and positive customer experiences.

I am looking for a new professional challenge where I can continue developing my skills, contribute to customer satisfaction, and support business growth.

## Skills

12 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Childcare](https://jobicy.com/talent/childcare.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Empathy](https://jobicy.com/talent/empathy.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Retail](https://jobicy.com/talent/retail.md)[Sales](https://jobicy.com/talent/sales.md)[Table Management](https://jobicy.com/talent/table-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md)

## Tech stack & tools

Working toolkit

### Design

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md)

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md)

### Languages & Frameworks

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/react/react-original.svg) React](https://jobicy.com/talent?tool=react.md)

## Experience

Career history

### Manicurist · Independent

May 2024 – PresentProvide classic, gel, and acrylic manicure services, adapting each treatment to individual client preferences and needs.

Manage client service and maintain a professional, personalized experience.

### Counter Customer Service Representative · E&M

Nov 2021 – Mar 2024Handled customer service at the counter, responding to requests and ensuring a positive experience.

Managed service responsibilities efficiently while maintaining organization, communication, and attention to customer needs.

### Waitress · Don Pepperone, Club de la Papa Frita, Bar 18

Feb 2011 – Mar 2019Managed multiple tables simultaneously while maintaining high standards of service quality and speed.

Worked effectively in dynamic and multicultural environments, demonstrating responsibility, commitment, and strong customer service skills.

### Nanny, Waitress, Cashier, and Salesperson · Various employers in the United States

Mar 2005 – Dec 2010Performed childcare, food service, cashier, and sales responsibilities in the United States.

Developed customer service, sales, childcare, cash handling, adaptability, and communication skills in varied work environments.

### Cashier · Devoto and Disco

May 1999 – Nov 2004Processed cash and card payments accurately and efficiently.

Handled transactions and maintained accurate cash register closings while providing attentive customer service.

## Education

Learning history

### Fundación Gonzalo Rodríguez

Feb 2025 – Jul 2025Technical Certification, Child Road Safety

### Secondary School

Mar 2022 – Dec 2023Bachillerato

### Instituto M.A.V.

Mar 2002 – Dec 2003Certificate, Preschool Education

### Escuela Iberoamericana de Belleza

2024Professional Manicurist, Manicure

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