* ![Juan Rodríguez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73656_1785707404.jpg) Juan Rodríguez # Quality Management and Occupational Health and Safety Professional Open to offers · Member since 2 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationCali, ColombiaDesired salaryConfidentialWork preferenceHybrid / Full Time, Part Time, Contract, FreelanceExperience levelSenior [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an Industrial Engineer with a Master's degree in Occupational Safety and Health and more than seven years of experience in quality control, document management, process mapping, and integrated management systems. I have worked across healthcare, environmental, industrial, and service sectors, supporting quality management systems, internal audits, process characterization, document control, indicators, and corrective action plans. I am certified as an internal auditor in Integrated Management Systems, with knowledge of ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2007. I also have practical experience identifying workplace hazards and risks through participation in COPASST committees. In my most recent regional citizen service role, I managed environmental complaints, PQRS requests, case tracking, field-visit coordination, and monthly management reports. I contributed to reducing response times while maintaining high levels of citizen service. I am organized, detail-oriented, and committed to achieving goals. I work effectively with multidisciplinary teams and communicate clearly with internal stakeholders, citizens, customers, and regulatory entities. I am seeking opportunities where I can contribute my experience in quality, process improvement, document control, occupational safety and health, and integrated management systems. ## Skills 21 capabilities[Cold Calling](https://jobicy.com/talent/cold-calling.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Document Management](https://jobicy.com/talent/document-management.md)[Industrial Engineering](https://jobicy.com/talent/industrial-engineering.md)[Internal Auditing](https://jobicy.com/talent/internal-auditing.md)[ISO 14001](https://jobicy.com/talent/iso-14001.md)[ISO 9001](https://jobicy.com/talent/iso-9001.md)[Lead Management](https://jobicy.com/talent/lead-management.md)[Management Reporting](https://jobicy.com/talent/management-reporting.md)[Objection Handling](https://jobicy.com/talent/objection-handling.md)[OHSAS 18001](https://jobicy.com/talent/ohsas-18001.md)[Process Characterization](https://jobicy.com/talent/process-characterization.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Process Mapping](https://jobicy.com/talent/process-mapping.md)[Quality Control](https://jobicy.com/talent/quality-control.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Standard Operating Procedures](https://jobicy.com/talent/standard-operating-procedures.md)[Team Coordination](https://jobicy.com/talent/team-coordination.md)[Waste Management](https://jobicy.com/talent/waste-management.md)[Water Management](https://jobicy.com/talent/water-management.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cloudflare/cloudflare-original.svg) Cloudflare](https://jobicy.com/talent?tool=cloudflare.md) ## Experience Career history ### Regional Citizen Service Representative · Corporación Autónoma Regional del Valle del Cauca (CVC) Jul 2021 – Jul 2026Managed regional environmental complaints throughout Valle del Cauca through the #550 service line. Processed citizen petitions, complaints, and claims (PQRS), ensuring timely responses and end-to-end case traceability. Coordinated environmental field visits with regional technical staff, routed cases to the appropriate regional directors based on territorial responsibility, and prepared monthly reports on complaint status and service performance. Helped reduce response times while handling a high monthly case volume and maintaining strong citizen satisfaction. ### Call Center Agent · Ahorro Latino Jan 2025 – Jul 2025Conducted cold calls to homeowner leads to introduce a solar energy program. Addressed prospective customer objections and scheduled appointments for technical visits and solar panel installation. Used Call Tools and DealMachine CRM platforms to manage call records and follow-up activities. Supported coordination of a call center agent group and consistently met monthly appointment-setting targets. ### Document and Quality Management Specialist · Clínica Nueva de Cali Dec 2020 – Jun 2021Managed document coding for institutional processes according to the approved master list. Administered the organization's document platform and trained new employees on its use. Monitored indicators, action plans, internal audits, and document creation, update, and cancellation requests. Participated in COPASST, identified occupational hazards, and prepared management reports. Organized and digitized institutional records, supporting successful internal and external quality audits. ### Quality Analyst · Medicamentos Especializados (MEDEX) Jun 2019 – Dec 2020Represented employees on the COPASST committee and supported occupational health and safety activities. Conducted process mapping, developed procedures, flowcharts, process maps, and process characterizations. Performed health and safety inspections to identify unsafe conditions, supported internal audits of integrated management systems, and handled petitions, complaints, and claims (PQRS). ### Environmental Manager · Espitia Soluciones Agrícolas Oct 2018 – May 2019Developed source waste-classification plans and supervised water use and wastewater management activities. Supported compliance with environmental requirements in agricultural operations. Served environmental control entity representatives and maintained the documentation required for periodic reporting and regulatory review. ### Quality Engineer · Clínica Esensa Mar 2018 – Sep 2018Mapped processes, procedures, flowcharts, process maps, and process characterizations for clinical operations. Prepared and updated manuals, procedures, and work instructions to support operational control. Developed the user service pathway for all clinic services, helping standardize the patient care journey and related processes. ### Quality Analyst · IPS Centro Médico Julián Coronel Feb 2016 – Mar 2017Supported the quality management system under ISO 9001:2015. Developed standard operating procedures, process maps, and process characterizations. Conducted staff awareness activities and interviews to identify area responsibilities. Monitored customer service through PQRS reports, identified workplace hazards and risks, and followed hospital waste handling and disposal processes. ## Education Learning history ### Universidad Libre Seccional Cali 2023Master's Degree, Occupational Safety and Health Master's degree in Occupational Safety and Health. ### Universidad Libre Seccional Cali 2017Bachelor's Degree, Industrial Engineering Industrial Engineering degree. ### Institución Educativa La Merced / Sede CASD 2010High School Diploma, Natural Sciences Academic high school diploma with emphasis in Natural Sciences. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.