![Patricia Goncalves](https://jobicy.com/react/themes/app/images/avatar.jpg) Patricia Goncalves # Executive Assistant and Business Operations Manager Open to offers · Member since 3 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationJoão Pessoa, BrazilDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, ContractExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a bilingual English-Portuguese Executive Assistant and Business Operations Manager with more than 12 years of international experience supporting businesses in the United States, United Kingdom, and Brazil. I specialize in executive support, operational administration, workflow optimization, and financial processes, including accounts payable, accounts receivable, invoicing, budgeting, cash-flow tracking, and reporting. I have managed cross-functional initiatives in construction, real estate, corporate housing, short-term rentals, retail, and e-commerce. I bring a highly organized, autonomous, and detail-oriented approach to complex daily operations. I am experienced in building SOPs, improving client-management processes, coordinating vendors and subcontractors, maintaining project documentation, and administering CRM and productivity platforms. I work effectively in remote international environments and provide dependable support to executives, teams, clients, and suppliers. My goal is to create efficient systems that improve visibility, strengthen financial controls, and help businesses scale. ## Skills 27 capabilities[Accounts Payable](https://jobicy.com/talent/accounts-payable.md)[Accounts Receivable](https://jobicy.com/talent/accounts-receivable.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Billing](https://jobicy.com/talent/billing.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Business Operations](https://jobicy.com/talent/business-operations.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Cash Flow Management](https://jobicy.com/talent/cash-flow-management.md)[Collections](https://jobicy.com/talent/collections.md)[Contract Management](https://jobicy.com/talent/contract-management.md)[CRM Administration](https://jobicy.com/talent/crm-administration.md)[Digital Marketing Operations](https://jobicy.com/talent/digital-marketing-operations.md)[Financial Reporting](https://jobicy.com/talent/financial-reporting.md)[Internal Communications](https://jobicy.com/talent/internal-communications.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Lead Management](https://jobicy.com/talent/lead-management.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[order fulfillment](https://jobicy.com/talent/order-fulfillment.md)[Permit Tracking](https://jobicy.com/talent/permit-tracking.md)[Pricing Strategy](https://jobicy.com/talent/pricing-strategy.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Property Management](https://jobicy.com/talent/property-management.md)[Reconciliations](https://jobicy.com/talent/reconciliations.md)[SOP Development](https://jobicy.com/talent/sop-development.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Workflow Optimization](https://jobicy.com/talent/workflow-optimization.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ## Experience Career history ### Executive Assistant · Home To Host May 2026 – PresentProvide high-level executive and operational support for a UK-based corporate housing management company. Coordinate executive calendars, internal communications, suppliers, and daily international workflows. Support revenue optimization and operational improvements through structured booking and support systems. ### Operational & Financial Manager · Bulldog Pool Builders May 2026 – PresentManage operational and financial processes for a remote U.S.-based construction business, including accounts payable, accounts receivable, invoicing, permit tracking, and financial reporting. Coordinate subcontractor and vendor communications, maintain project schedule alignment, and organize operational data to support executive decision-making. ### Operations Coordinator & Executive Assistant · SERHANT. Feb 2026 – May 2026Provided executive and operational support to a high-volume New York City luxury real estate broker. Managed executive calendars, confidential communications, and approximately 30 active client leads. Created operational SOPs and automated client-management workflows using GoHighLevel and ClickUp. ### Founder & Operations Manager · Dettagli Flats Aug 2024 – Feb 2026Directed end-to-end operations for a short-term rental portfolio, including property administration and guest lifecycle management. Managed budgeting, pricing strategy, vendor routines, maintenance planning, and financial tracking to support efficient rental operations. ### Business Operations Manager · Liora Boutique 2026 – 2026Managed retail business operations, including inventory organization, sales tracking, supplier coordination, and customer administration. Oversaw digital marketing workflows and day-to-day operational execution. The business is inactive. ### Co-Founder & Head of Business Operations · Voltando à Mesa Feb 2025 – Oct 2025Led an operational and financial turnaround for a custom porcelain business, restructuring core workflows to restore profitability. Audited financial health, renegotiated supplier contracts, optimized pricing structures, and moved cash flow from negative to positive within eight months. Standardized inventory, fulfillment SOPs, and administrative processes. ### Business Administration & Financial Manager · BV Homes Renovation Mar 2021 – May 2024Managed financial and operational administration across approximately 30 simultaneous renovation projects in the United States. Oversaw AP/AR, cash flow, budgeting, QuickBooks, client contract management, contractor and vendor coordination, and project documentation. ### Senior Financial & Administrative Analyst · Witte Construction Mar 2018 – Mar 2021Supported financial administration and operations across approximately 200 projects and client accounts. Managed billing, collections, reconciliations, payment schedules, and operational documentation to maintain financial and administrative controls. ### Administrative & Commercial Specialist · Alliance Kitchen & Bath Jan 2014 – Aug 2017Supported B2B and B2C operations through sales coordination, quoting, invoicing, and client support. Assisted administrative and commercial workflows for a kitchen and bath business in the United States. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.