![Lorena Monsalve](https://jobicy.com/react/themes/app/images/avatar.jpg)
Lorena Monsalve

# Virtual Assistant for Process Automation and AI

Open to offers · Member since 3 Aug 2026 [Message](https://jobicy.com/enter4715.php.md)

ShareLocationmedellin, ColombiaDesired salaryConfidentialWork preferenceRemote Only / Part TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an Administrative Services Technician specialized in optimizing workflows, CRM management, and operational process automation using digital tools and artificial intelligence.

I have experience cleaning and structuring databases, tracking clients, managing digital records, and resolving administrative bottlenecks. I focus on improving data accuracy, response times, and the reliability of day-to-day operations.

I use tools such as HubSpot CRM, advanced spreadsheets, Google Drive, Google Workspace, and Google Cloud Generative AI to organize information and automate repetitive tasks.

In commercial and healthcare environments, I have supported billing, document auditing, customer records, appointment management, and confidential data digitization under strict quality standards.

I am recognized for my attention to detail, structured communication, commercial writing, and ability to turn complex information into organized, actionable workflows.

I am continuing to develop my knowledge in AI-integrated data analysis and project management to deliver efficient administrative and process-improvement support.

## Skills

17 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Artificial Intelligence](https://jobicy.com/talent/artificial-intelligence.md)[Back Office Operations](https://jobicy.com/talent/back-office-operations.md)[Billing](https://jobicy.com/talent/billing.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Document Management](https://jobicy.com/talent/document-management.md)[Process Automation](https://jobicy.com/talent/process-automation.md)[Project Management](https://jobicy.com/talent/project-management.md)[Prompt Engineering](https://jobicy.com/talent/prompt-engineering.md)[Reporting](https://jobicy.com/talent/reporting.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Spreadsheet Management](https://jobicy.com/talent/spreadsheet-management.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)[Workflow Optimization](https://jobicy.com/talent/workflow-optimization.md)

## Tech stack & tools

Working toolkit

### Application Hosting

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/googlecloud/googlecloud-original.svg) Google Cloud Platform (GCP)](https://jobicy.com/talent?tool=googlecloud.md)

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)

## Experience

Career history

### Commercial Data Analysis & CRM · Siddhartha Group

Nov 2022 – Aug 2023Designed and implemented a CRM database cleaning and deduplication process, correcting errors and helping reactivate 15% of inactive contacts.

Structured daily customer records and consolidated spreadsheet reports, maintaining 100% accuracy in contact data and commercial-area metrics. Organized the cloud-based digital filing system for the remote team, reducing document and support-report retrieval time.

### Sales Advisor & Back Office · Óptica Santa Lucía / Clínica Oftalmológica

2017 – 2020Managed billing, payment-support verification, and document auditing, contributing to daily cash closures with zero financial inconsistencies.

Coordinated and optimized the digital medical appointment calendar through structured email communications and internal tools, improving rescheduling workflows. Digitized and indexed sensitive medical records and demographic data under strict medical confidentiality protocols.

## Education

Learning history

### Politécnico Mayor

Dates not specifiedTechnical Degree, Administrative Services

Technical education in Administrative Services.

### Google

Dates not specifiedCertificate, Google Cloud Generative AI

Certification in Google Cloud Generative AI.

### HubSpot Academy

Dates not specifiedCertificate, HubSpot Sales Software

HubSpot Sales Software Certified.

### Coursera

Dates not specifiedProfessional Certificate, Google Project Management

Google Project Management Professional Certificate.

### Coursera

Dates not specifiedCertificate, Data Analysis with Integrated AI

Course in progress.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.