![Emil Antonie Dawal](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73773_1785779960.jpg) Emil Antonie Dawal # Shift Manager Actively looking · Member since 3 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationTalisay City, PhilippinesDesired salaryConfidentialWork preferenceRemote Only / Full TimeExperience levelJunior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an experienced food and beverage professional with a Bachelor of Science in Hotel and Restaurant Management and more than a decade of experience in restaurant, hotel, customer service, and food operations. I have managed daily restaurant shifts, including inventory control, stock receiving, staff scheduling, payroll support, sales and inventory reporting, cashiering, food preparation, and customer issue resolution. I am knowledgeable about food safety, cleanliness standards, kitchen operations, and customer service. I am a certified Food Safety Handler and have trained employees on proper food handling and safety procedures. I have worked in fast-food, casual dining, hotel, resort, and customer support environments in the Philippines and Canada. My recent role as a Food Counter Attendant at McDonald's Canada strengthened my experience in high-volume food production, counter service, kitchen operations, and equipment cleaning. I am dependable, proactive, and able to work under pressure with minimal supervision. I am willing to work overtime, shifting schedules, weekends, and holidays, and I am passionate about learning and growing in the food service industry. ## Skills 15 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Billing Support](https://jobicy.com/talent/billing-support.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Food Safety](https://jobicy.com/talent/food-safety.md)[Food Service Operations](https://jobicy.com/talent/food-service-operations.md)[Insurance Verification](https://jobicy.com/talent/insurance-verification.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Payroll Processing](https://jobicy.com/talent/payroll-processing.md)[Quality Control](https://jobicy.com/talent/quality-control.md)[Sales Reporting](https://jobicy.com/talent/sales-reporting.md)[Staff Training](https://jobicy.com/talent/staff-training.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md) ## Experience Career history ### Food Counter Attendant · McDonald's Canada Jun 2024 – Jun 2026Served customers in a high-volume quick-service restaurant in Nanaimo, British Columbia. Took orders, processed payments through the cash register, served food at the counter, and maintained customer service standards. Prepared and cooked food products following approved procedures, replenished serving supplies, received and stored stock, and maintained kitchen equipment. Cleaned dining and kitchen areas, including tables, trays, and floors, and was recognized twice as Employee of the Month. ### Shift Manager · ArmyNavy Burger Inc. Jun 2018 – Jun 2024Managed daily restaurant shifts by organizing operations, monitoring food preparation, maintaining cleanliness, ensuring food safety, and supporting customer satisfaction. Handled customer orders, cashiering, payment processing, cooking, food assembly, and dispatch. Managed inventory, received stocks, prepared monthly inventory and sales reports, supported payroll processing, and motivated staff. Trained employees on food safety and proper handling procedures. ### Management Trainee · Choobi Choobi Flavors Corp Jun 2017 – Jun 2018Supported daily restaurant operations, including shift planning, inventory monitoring, staff scheduling, food preparation monitoring, cleanliness, and food safety compliance. Assisted with payroll summaries, monthly inventory and sales reports, customer issue handling, cashiering, waitstaff duties, and payment collection. Trained team members on food safety practices. ### On-the-Job Trainee / Kitchen Staff / Banquet Waiter · Alta Cebu Garden Resort Nov 2016 – Mar 2017Prepared food, event setups, and dining utensils, plates, and glasses for banquet functions. Supported kitchen and waiter duties for resort events. Maintained cleanliness and safety in work areas, handled customer concerns efficiently, and performed cleaning and dishwashing tasks. Received the Best HRM Professional Trainee award. ### Data Entry / Data Analysis · Conduent Philippines Apr 2016 – Oct 2016Reviewed and checked client documents for accuracy and completeness. Verified client insurance information and processed corrected client name records. Performed data entry and data analysis tasks while maintaining accuracy in client documentation and records. ### Technical Support Representative · Teleperformance Telephilippines Nov 2015 – Mar 2016Provided customer service and technical support by assisting clients with technical concerns, account questions, billing issues, promotions, and subscription options. Resolved customer concerns professionally and delivered service support focused on client satisfaction. ### Customer Service Representative · Tech Mahindra Oct 2015 – May 2016Handled customer complaints, account and billing concerns, technical issues, and inquiries related to promotions and subscriptions. Provided customer support and issue resolution while maintaining excellent customer service standards. ### On-the-Job Trainee / Kitchen Staff / Banquet Waiter / Housekeeping Attendant / On-Call Waiter · Sarrosa International Hotel Jun 2011Supported hotel food service and event operations through food preparation, banquet setup, and preparation of utensils, plates, and glasses for weddings, birthdays, and meetings. Performed waiter, kitchen, housekeeping, cleaning, and dishwashing duties while maintaining cleanliness and safety standards. ### Service Crew · Jollibee Food Corp Jun 2010 – Nov 2010Provided customer service in a fast-food environment and handled customer concerns to support customer satisfaction. Maintained food safety standards and cleaned dining tables and chairs to ensure a clean service area. ### real estate agent · Bachelors Jan 2021 – Jun 2021During covid pandemic days since everything is closed, all establishment were closed. I did some side hustle which is the real estate. Sold 4 units in 6months time ## Education Learning history ### University of Cebu - Main Campus Mar 2017Bachelor of Science, Hotel and Restaurant Management Completed a Bachelor of Science in Hotel and Restaurant Management. Awarded Best HRM Professional Trainee. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.