![Evi Orieno](https://jobicy.com/react/themes/app/images/avatar.jpg)
Evi Orieno

# Customer Service Representative

Open to offers · Member since 4 Aug 2026 [Message](https://jobicy.com/enter4715.php.md)

ShareLocationWarri, NigeriaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service and operations professional with over four years of experience in customer-facing roles. I specialize in delivering positive customer experiences in fast-paced environments.

I have experience managing client relationships, resolving inquiries and complaints, scheduling appointments, and maintaining accurate customer records. I communicate effectively through multiple channels and prioritize professionalism, confidentiality, and timely follow-up.

I am skilled in CRM systems, customer support processes, complaint resolution, and telephone etiquette. I use customer feedback and service data to identify opportunities for improvement.

My background also includes sales management and logistics operations. I have supported high-value customer negotiations, sales planning, shipment coordination, delivery schedules, and operational process improvements.

I am committed to helping teams strengthen customer satisfaction, build lasting client relationships, and support business growth through reliable service and efficient operations.

## Skills

10 capabilities[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Protection](https://jobicy.com/talent/data-protection.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Performance Monitoring](https://jobicy.com/talent/performance-monitoring.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Sales Planning](https://jobicy.com/talent/sales-planning.md)

## Experience

Career history

### Customer Service Representative · Matrixshift Consulting

Jan 2022 – Dec 2023Managed appointments and scheduling to improve operational efficiency. Resolved customer inquiries and complaints professionally, contributing to customer satisfaction.

Maintained accurate and confidential customer records, conducted follow-up communications, and collected feedback for service improvement. Collaborated with colleagues on customer service initiatives and customer experience enhancements.

### Sales Manager · Innjosa Car Dealership

Mar 2021 – Dec 2022Managed key customer relationships and supported negotiations involving high-value transactions.

Developed sales plans, identified market opportunities, and monitored performance metrics to support sales performance and business growth.

### Logistics Manager · Ema G

Feb 2024 – PresentCoordinates inbound and outbound shipments while maintaining delivery schedules and supporting dependable logistics operations.

Contributes to operational planning and process improvement initiatives to enhance efficiency.

## Education

Learning history

### Ambrose Alli University, Ekpoma, Edo State, Nigeria

Dates not specifiedBachelor's Degree, Business Education

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