![Lorena Nohemi Velásquez Vicente](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73918_1785869248.jpg) Lorena Nohemi Velásquez Vicente # Administrative Assistant and Customer Service Representative Open to offers · Member since 4 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationMomostenango, GuatemalaDesired salaryConfidentialWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a proactive and positive professional with experience in banking, credit administration, sales, customer service, and administrative support. I am motivated to continue learning and contributing to organizations that value quality service and responsible operations. I have managed monetary transactions, safeguarded funds, processed credit-related documentation, and supported customers with banking and cooperative financial products. I am comfortable explaining services, following up on requests, and maintaining accurate records. I work effectively both independently and as part of a team. My strengths include organization, adaptability, active listening, decision-making, and a service-oriented mindset. I have experience providing in-person, telephone, email, and social media support. I also prepare administrative documents and manage physical and digital files, including contracts, receipts, and customer databases. I am proficient with Microsoft Office, Google productivity tools, Canva, and InShot. In addition, I have completed training in digital marketing, customer service, telephone representation, service protocols, and sales. I am a Bilingual Intercultural Primary Education teacher by profession and bring strong communication, empathy, and organizational abilities to administrative, financial, customer service, and sales roles. ## Skills 17 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Credit Administration](https://jobicy.com/talent/credit-administration.md)[Credit Cards](https://jobicy.com/talent/credit-cards.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[document preparation](https://jobicy.com/talent/document-preparation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Independent work](https://jobicy.com/talent/independent-work.md)[Loan Processing](https://jobicy.com/talent/loan-processing.md)[Marketing](https://jobicy.com/talent/marketing.md)[Records Management](https://jobicy.com/talent/records-management.md)[Sales](https://jobicy.com/talent/sales.md)[Social Media Support](https://jobicy.com/talent/social-media-support.md)[Soporte](https://jobicy.com/talent/soporte.md)[Teamwork](https://jobicy.com/talent/teamwork.md) ## Tech stack & tools Working toolkit ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ## Experience Career history ### Cashier · Banrural SA Jan 2026 – PresentI safeguard cash and valuables and process a variety of monetary transactions for bank customers. I also promote the bank's products and services while providing attentive customer service in Momostenango, Totonicapán. ### Rotating Credit Secretary · Cooperativa Salaja RL Mar 2024 – Jan 2026I provided service and information to cooperative members regarding financial products and services, with a focus on the credit area. I supported the placement and disbursement of automatic and approved loans. My responsibilities included processing credit cards, account statements, card replacements, renewals, and credit limit extensions while maintaining accurate administrative follow-up. ### Sales Executive · Banco Promerica Jun 2023 – Sep 2023I promoted and placed credit cards, opened accounts, and supported consumer loan applications for customers. I followed up on customer requests and entered management activities to ensure applications and sales processes were properly tracked. ### Receptionist Secretary · ACREDISA Apr 2021I provided personalized customer service and assistance in person, by phone, email, and social media for a microcredit financial institution. I drafted administrative documents and managed, updated, and safeguarded physical and digital records, including credit contracts, databases, and receipts. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. 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