![MAUREEN MORALES HERNANDEZ](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73934_1785878843.jpg) MAUREEN MORALES HERNANDEZ # Administrative Assistant & Customer Service Specialist Actively looking · Member since 4 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationLiberia, Costa RicaDesired salaryConfidentialWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a responsible and organized administrative and customer service professional with experience supporting healthcare and service-sector operations. I have managed appointments, schedules, incoming calls, patient records, billing, payment processing, reservations, and general administrative controls. I provide personalized, face-to-face customer care and am comfortable assisting clients and patients in fast-paced environments. I am skilled at coordinating multiple tasks, maintaining accurate data, supporting internal processes, and resolving issues under pressure. I bring proficiency in Microsoft Office, strong communication skills, and a proactive, results-oriented approach to daily operations. I am continuing my education in Accounting and Finance while building on my technical training in Executive Secretarial Studies. Notice period: 3 month ## Skills 13 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Billing](https://jobicy.com/talent/billing.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Management](https://jobicy.com/talent/data-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Patient Care](https://jobicy.com/talent/patient-care.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Records Management](https://jobicy.com/talent/records-management.md) ## Experience Career history ### Audiology Assistant · Centro de Audición Oct 2023 – Nov 2025Managed appointments, incoming calls, inventory control, administrative billing, and daily branch support activities. Maintained patient database records and coordinated corporate agreements to support efficient healthcare operations and customer service. ### Customer Service Assistant · Hospital San Rafael Arcángel Jan 2023 – Sep 2023Provided direct, face-to-face assistance to clients and patients in a healthcare setting. Managed cash operations and payment processing while organizing medical appointments, schedules, and patient intake workflows. ### Administrative Assistant · Coco Republic 2022 – 2022Supported booking management and general administrative activities for daily operations. Delivered customer service, assisted internal processes, and collected reservation payments. ## Education Learning history ### Colegio Técnico Profesional de Liberia Dates not specifiedTechnical Degree, Accounting & Finance In progress. ### Colegio Técnico Profesional de Liberia 2023Technical Degree, Executive Secretarial Studies Completed technical training in executive secretarial studies. ### Instituto de Guanacaste 2019High School Diploma Completed high school diploma. This professional hasn’t added portfolio projects yet. 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