![Amanda Numa](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74050_1785959778.jpg) Amanda Numa # Customer Service Specialist Actively looking · Member since 5 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationLagos, NigeriaDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, Part Time, Contract, FreelanceExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dedicated Customer Service Specialist with experience delivering responsive, empathetic support in fast-paced remote and on-site environments. I handle customer inquiries across email, phone, chat, and in-person channels, with strengths in active listening, issue clarification, conflict resolution, and de-escalation. I am experienced in managing high volumes of requests, maintaining accurate customer records, processing orders and cancellations, and escalating complex technical or service issues when needed. I also bring administrative support experience, including inbox and calendar management, scheduling, documentation, research, report preparation, and coordination across multiple time zones. I work well with teams, protect confidential information, and use customer service and collaboration tools such as Zendesk, Dixa, Zoho, Asana, Microsoft Office, Zoom, Teams, and Slack. I am open to full-time or part-time customer service and support opportunities and have a dedicated remote workstation with reliable internet and power. ## Skills 26 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Communication](https://jobicy.com/talent/communication.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Empathy](https://jobicy.com/talent/empathy.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Inbox Management](https://jobicy.com/talent/inbox-management.md)[order fulfillment](https://jobicy.com/talent/order-fulfillment.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Remote Collaboration](https://jobicy.com/talent/remote-collaboration.md)[Report Preparation](https://jobicy.com/talent/report-preparation.md)[Research](https://jobicy.com/talent/research.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Customer Service Representative / Email Support Representative · SMK Consulting and Training Agency Mar 2025 – PresentI manage more than 90 customer inquiries per day, including new client sign-ups and customer data retrieval, to provide accurate and timely information. I present product details and process service cancellations efficiently. I resolve customer questions, feedback, and complaints while maintaining a courteous and calm approach. I troubleshoot issues, collaborate with the technical team on complex cases, and have maintained an average customer satisfaction rating of 85%, exceeding the company average by 15%. ### Customer Support Assistant · SilverBird International School Aug 2024 – Feb 2025I managed inquiries and resolved issues for students, parents, and staff while maintaining professional and responsive service. I handled communication through phone, email, and in-person channels to support effective information flow between school administration and the community. I coordinated meetings, appointments, and events, ensuring participants were informed and prepared. I maintained accurate records of interactions, feedback, and resolutions, while handling sensitive information with discretion and protecting confidentiality. ### Virtual Assistant · ALX Mar 2024 – Aug 2024I provided remote administrative and customer support to executives and clients, managing inboxes, calls, and schedules across multiple time zones. I responded promptly to client inquiries and ensured clear communication and timely follow-up. I coordinated calendars, meetings, and appointments to reduce scheduling conflicts. I also maintained records and documentation, prepared reports and presentations, and conducted research to improve the accuracy and relevance of information used in decision-making. ### Support Staff Intern · Paradigm Geriatric Care Services Aug 2022 – Nov 2023I supported healthcare teams in developing personalized care plans and assisted with scheduling appointments, meetings, and resident visits. I performed administrative duties including record-keeping, data entry, and maintenance of confidential staff information. I helped ensure a positive and empathetic experience for residents and their families. I addressed issues related to resident care and services, escalating complex matters to senior management when necessary. ## Education Learning history ### University of Port Harcourt Feb 2021Bachelor of Science, Plant Science and Biotechnology Bachelor of Science in Plant Science and Biotechnology. This professional hasn’t added portfolio projects yet. 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