![Maria Camila Barraza Guzman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74054_1785961204.jpg) Maria Camila Barraza Guzman # Spanish Bilingual Customer Service Representative Actively looking · Member since 5 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationSantiago, ChileDesired salary800–6000 USD/monthlyWork preferenceRemote Only / Full Time, Part Time, Freelance, TemporaryExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a bilingual customer support and operations professional based in Santiago, Chile, with experience supporting U.S.-based logistics operations and coordinating remote client projects. I communicate professionally in Spanish and English, handling customer requests, status updates, issue escalation, and follow-up through resolution. I am comfortable working U.S. business hours and am immediately available for remote work. I have strong administrative coordination skills, including calendar management, task prioritization, vendor coordination, purchase orders, payment tracking, and document control. I maintain organized digital files, trackers, and accurate operational records. My experience includes monitoring shipments, reviewing shipping documentation, communicating with customers, carriers, and drivers, and resolving time-sensitive operational issues. I prioritize clear communication, empathy, confidentiality, and service quality. I am proficient with Google Workspace, Microsoft Office, Advanced Excel, Google Sheets, Trello, Notion, Shopify, Zoom, and Google Meet. I am also prepared to learn healthcare workflows, EMR/EHR systems, patient intake, insurance verification, and clinic communication processes. Notice period: Immediate availability ## Skills 27 capabilities[Business Administration](https://jobicy.com/talent/business-administration.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[Community Management](https://jobicy.com/talent/community-management.md)[Cost Control](https://jobicy.com/talent/cost-control.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Management](https://jobicy.com/talent/data-management.md)[Documentation](https://jobicy.com/talent/documentation.md)[English](https://jobicy.com/talent/english.md)[Expense Reporting](https://jobicy.com/talent/expense-reporting.md)[File Organization](https://jobicy.com/talent/file-organization.md)[Insurance Verification](https://jobicy.com/talent/insurance-verification.md)[Logistics Coordination](https://jobicy.com/talent/logistics-coordination.md)[Patient Intake](https://jobicy.com/talent/patient-intake.md)[Payment Tracking](https://jobicy.com/talent/payment-tracking.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Records Management](https://jobicy.com/talent/records-management.md)[Report Preparation](https://jobicy.com/talent/report-preparation.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Shipment Tracking](https://jobicy.com/talent/shipment-tracking.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Spanish](https://jobicy.com/talent/spanish.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Time Management](https://jobicy.com/talent/time-management.md)[Written Communication](https://jobicy.com/talent/written-communication.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cloudflare/cloudflare-original.svg) Cloudflare](https://jobicy.com/talent?tool=cloudflare.md) ### Assets and Media [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/premierepro/premierepro-original.svg) Adobe Premiere Pro](https://jobicy.com/talent?tool=premierepro.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/illustrator/illustrator-original.svg) Adobe Illustrator](https://jobicy.com/talent?tool=illustrator.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/photoshop/photoshop-original.svg) Adobe Photoshop](https://jobicy.com/talent?tool=photoshop.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ## Experience Career history ### Logistics Coordinator | Spanish Bilingual BPO Account · ARL Logistics LLC 2021 – 2022Supported a Spanish bilingual BPO operation serving a U.S.-based logistics company and its clients. Monitored more than 20 daily shipments through logistics management systems, updated records, tracked pending actions, and maintained accurate status information. Communicated with customers, carriers, and drivers to confirm information, provide updates, and resolve time-sensitive operational issues. Reviewed Bills of Lading and shipping documentation, escalated delays and incidents when needed, and maintained follow-up through case resolution. ### Freelance Client Operations and Community Support Coordinator · Independent clients 2022 – PresentCoordinate client requests, priorities, deliverables, approvals, and next steps across multiple remote projects. Maintain calendars, digital files, trackers, and follow-up systems to keep information organized and projects progressing. Manage Instagram community accounts by responding to messages and comments with clear and respectful communication. Prepare reports and control records in Excel and Google Sheets, monitor progress, and coordinate vendors, budgets, purchase orders, payments, and related documentation. ### Legal Affairs Administrative Assistant · Huawei Technologies Colombia S.A.S. 2019 – 2020Implemented a legal documentation database that reduced search time by 30% and improved team efficiency by 25%. Digitized and organized confidential corporate files while maintaining document integrity, version control, structured access, and traceability. Managed quotations, purchases, vendors, payments, expense reports, cost control, and Excel-based records. Prepared reports, presentations, documents, and corporate communications with accuracy, consistency, and deadline discipline. ## Education Learning history ### Universidad del Norte 2020Bachelor's Degree, Business Administration Bachelor's Degree in Business Administration. ### Universidad del Norte 2014 – 2016Coursework, Industrial Design Industrial Design coursework. This professional hasn’t added portfolio projects yet. 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