![Alexandru Panaitoiu](https://jobicy.com/react/themes/app/images/avatar.jpg) Alexandru Panaitoiu # Customer Support & Case Coordination Specialist Actively looking · Member since 6 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationVienna, AustriaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer-focused professional with experience in customer support, real-time dispatch coordination, SEO, and direct care for vulnerable individuals. I bring empathy, precision, and a proactive service-first mindset to every interaction. I have managed high volumes of communication through phone, email, CRM platforms, and case-management systems. I am comfortable documenting cases accurately, following structured procedures, and resolving issues calmly in fast-paced environments. My experience includes coordinating between drivers, riders, clients, partners, and internal teams during time-sensitive operational situations. I prioritize urgent requests effectively and maintain clear communication across multiple stakeholders. I also have digital marketing and SEO experience, including performance reporting and optimization using Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz. I can translate data into practical recommendations for stakeholders. In caregiving and therapeutic support roles, I worked directly with children with disabilities and their families. This developed my ability to communicate sensitively, adapt to individual needs, manage conflicts, and build trusting relationships. I am proficient with Microsoft Office, Google Sheets, Zendesk and CRM systems, transport management systems, WordPress, and common operating systems. I am motivated to contribute strong customer service, coordination, documentation, and problem-solving skills in a support-focused role. ## Skills 17 capabilities[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Caregiving](https://jobicy.com/talent/caregiving.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Dispatch Coordination](https://jobicy.com/talent/dispatch-coordination.md)[Documentation](https://jobicy.com/talent/documentation.md)[Local SEO](https://jobicy.com/talent/local-seo.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Reporting](https://jobicy.com/talent/reporting.md)[SEO](https://jobicy.com/talent/seo.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[WordPress Development](https://jobicy.com/talent/wordpress-development.md) ## Tech stack & tools Working toolkit ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/ubuntu/ubuntu-original.svg) Ubuntu](https://jobicy.com/talent?tool=ubuntu.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ## Experience Career history ### Therapist and Caregiver for Children with Disabilities · The Association for Miraculous Therapies – Hopes for the Future Jan 2022 – Feb 2023Supported children with disabilities through educational, therapeutic, role-playing, meditation, speech-therapy, and interactive development activities. Assisted with homework, writing exercises, mathematics, emotional wellbeing, and conflict resolution. Adapted support approaches to individual developmental needs, monitored progress, and adjusted therapy plans as required. Maintained constructive communication with parents and collaborated with multidisciplinary professionals to provide high-quality care. ### SEO Specialist · WERYON IMPEX SRL 2020 – 2022Analyzed SEO performance data and prepared regular stakeholder reports with clear, actionable recommendations. Maintained accuracy across content and technical documentation. Used Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz to monitor performance and improve outcomes. Coordinated with external partners and stakeholders on continuous improvement projects. ### Customer Support · SYKES 2022 – 2023Managed high-volume customer communication by phone and email in a fast-paced, process-driven environment. Resolved client issues professionally while following established support procedures. Maintained accurate and consistent customer case records in CRM systems and ensured clear documentation of interactions. ### Customer Support - BOLT · MSE - Majorel Strategy & Expertise SRL 2021 – 2022Provided real-time support for a transportation platform, coordinating issue resolution between drivers and riders. Managed urgent and time-sensitive cases with calm, rapid decision-making. Documented all interactions accurately in internal case-management systems and maintained high standards of customer service. ### Transport Dispatcher & Operations Coordinator · Andy Transport Inc 2016 – 2018Coordinated real-time communication among partners, clients, and internal teams to resolve transport and operational issues efficiently. Managed simultaneous urgent requests under significant time pressure. Built strong knowledge of transportation routes, logistics operations, and stakeholder coordination in a dispatch environment. ## Education Learning history ### Spiru Haret University, Bucharest Sep 2019 – Jun 2022Bachelor's Degree, Psychology & Educational Sciences ### ENALOGOS S.R.L. Oct 2023 – Nov 2023Personal Development Counselor ### Blinkdo Serv S.R.L. 2023 – 2023Trainer ### National College "Mihai Viteazul", Ploiesti Oct 2010 – Jun 2014High School This professional hasn’t added portfolio projects yet. 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