![Andrea Romano](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74112_1786019801.jpg) Andrea Romano # Creative Operations & Quality Lead Actively looking · Member since 6 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationBerlin, GermanyDesired salaryfrom 57k EUR/yearlyWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a senior creative operations and quality leader with experience in operations management, program and project management, process improvement, and vendor management. I build scalable operating systems that enable teams to deliver high-quality visual content consistently. For the past five years, I have led the operations behind large-scale visual-content delivery. I manage hybrid teams and external vendor networks, define strategic OKRs and KPIs, and create SOPs, SLAs, QA frameworks, and documentation that support reliable execution at scale. I use data to turn operational challenges into practical initiatives. My work has reduced customer complaints by approximately 50%, increased client retention by approximately 25%, improved onboarding efficiency, and maintained quality across more than 3,000 reviewed deliverables. I have hands-on experience in capacity planning, hiring, team development, workflow automation, stakeholder coordination, vendor management, KPI reporting, and change management. I work closely with Product, Operations, Support, Content, and AI teams to improve processes and outcomes. I am currently leading a transition toward in-house, AI-assisted production with human review in the loop. I am bilingual in English and Spanish, based in Berlin, and willing to relocate. Notice period: 3 months ## Skills 24 capabilities[Capacity Planning](https://jobicy.com/talent/capacity-planning.md)[Change Management](https://jobicy.com/talent/change-management.md)[Community Management](https://jobicy.com/talent/community-management.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Documentation](https://jobicy.com/talent/documentation.md)[English](https://jobicy.com/talent/english.md)[Hiring](https://jobicy.com/talent/hiring.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Photography](https://jobicy.com/talent/photography.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Program Management](https://jobicy.com/talent/program-management.md)[Project Management](https://jobicy.com/talent/project-management.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Quality Control](https://jobicy.com/talent/quality-control.md)[Spanish](https://jobicy.com/talent/spanish.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Standard Operating Procedures](https://jobicy.com/talent/standard-operating-procedures.md)[Supplier Management](https://jobicy.com/talent/supplier-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Workflow Automation](https://jobicy.com/talent/workflow-automation.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Senior Team Lead, Quality & Creative Operations · Backbone Sep 2022 – PresentI lead a hybrid team of seven and an external freelancer network delivering visual content across Product, Operations, Support, and Content. I own team performance, capacity planning, development, quarterly OKRs, and full-cycle hiring. I built and maintain the team's operational foundation, including SOPs, SLAs, QA frameworks, documentation, KPI reporting, and vendor processes. I reduced editing costs by 8% and freelance spend by approximately 25% through end-to-end vendor management. I create automations using Notion, Slack, Zapier, and Typeform, and lead the move toward in-house AI-assisted production. I established quality and CSAT systems that reduced customer complaints by approximately 50% and improved client retention by approximately 25%. ### Senior QC Photo Specialist · Backbone Sep 2021 – Aug 2022I maintained delivery quality across more than 3,000 photography, virtual-tour, staging, and floor-plan assignments, reviewing work against technical, aesthetic, and client-specific requirements. I designed a standardized photographer QA checklist that reduced onboarding error rates by approximately 50% and improved onboarding efficiency by approximately 30%. I also resolved recurring quality issues through structured feedback to external editors and photographers. I delivered more than 20 customized shoots and client projects, creating photography guidelines that remained in use by the team. I was promoted to Team Lead within one year. ### Program Manager / Senior Operator, Program Planning · Sportradar Aug 2018 – Aug 2021I coordinated and structured data and sources across more than 1,000 sports leagues worldwide for a global sports technology company. I created the function's first process documentation where none previously existed. I standardized more than 20 team workflows and led a workflow-optimization initiative that improved planning efficiency by approximately 40% and reduced complaints by approximately 60%. I onboarded and trained team members and conducted multilingual research in up to five languages. ### Freelance Photographer · AKROMANO Photography 2018 – 2021I delivered commercial food, product, still-life, and restaurant photography for brands, delivery platforms, social media campaigns, and media partners. I executed more than 10 video recipe productions for Coca-Cola and Telemundo, leading food styling and visual composition according to brand briefs. I produced restaurant photography for Lieferando and Wolt, ensuring imagery met each platform's listing standards. ### Assistant Photographer · El Taller Fotográfico May 2015 – Jun 2018I supported commercial studio operations across more than 200 e-commerce catalog shoots. My responsibilities included lighting setup, styling, post-production, and maintaining consistent visual quality. I developed more than 10 photography courses covering foundational and specialized subjects, including food and architecture photography. I created curricula and facilitated workshops for individuals and groups. ## Education Learning history ### LaSalle College, Bogotá 2015 – 2017Associate's Degree, Photography Associate's degree in Photography. ### Interlat / Universidad Pontificia Bolivariana 2014 – 2014Certificates, Digital Marketing & Community Management Certificates in Digital Marketing and Community Management. This professional hasn’t added portfolio projects yet. 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