![Javier Scagliotti](https://jobicy.com/react/themes/app/images/avatar.jpg) Javier Scagliotti # Technical Customer Success Manager Open to offers · Member since 6 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationMendoza, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelLead * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Technical Customer Success and Operations leader with more than 15 years of experience in OTT, streaming, VOD, and digital product integrations across Latin America. I specialize in connecting complex technical workflows—including REST APIs, OAuth, SAML, DRM, CDN, cloud transcoding, and adaptive streaming—with customer business goals. My focus is on delivering reliable 24/7 operations and accelerating customer value realization. In my recent role at Warner Bros. Discovery, I managed technical success for more than 50 strategic enterprise partners, helping maintain a 98% retention rate and prevent over $2 million in annual churn. I improved onboarding playbooks, product adoption, and troubleshooting processes to reduce time-to-value and MTTR. I have extensive experience designing partner onboarding processes, technical documentation, QA checklists, monitoring workflows, and end-to-end VOD lifecycle operations. I am comfortable translating customer feedback and technical issues into clear requirements for product, engineering, and operations teams. I have led regional coordination and technical training across multiple Latin American countries. I bring a customer-centric, data-driven, and hands-on approach to technical account management, support leadership, and digital platform operations. I am a native Spanish speaker with professional English proficiency and am based in Argentina. I am interested in opportunities where I can lead technical customer success, partner integrations, support operations, or digital product adoption initiatives. ## Skills 25 capabilities[API Integration](https://jobicy.com/talent/api-integration.md)[Authentication](https://jobicy.com/talent/authentication.md)[CDN](https://jobicy.com/talent/cdn.md)[Churn Prevention](https://jobicy.com/talent/churn-prevention.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Success Management](https://jobicy.com/talent/customer-success-management.md)[Digital Products](https://jobicy.com/talent/digital-products.md)[Enterprise Account Management](https://jobicy.com/talent/enterprise-account-management.md)[HLS](https://jobicy.com/talent/hls.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Monitoring](https://jobicy.com/talent/monitoring.md)[MPEG Dash](https://jobicy.com/talent/mpeg-dash.md)[OAuth](https://jobicy.com/talent/oauth.md)[Operational Excellence](https://jobicy.com/talent/operational-excellence.md)[OTT](https://jobicy.com/talent/ott.md)[QA](https://jobicy.com/talent/qa.md)[SAML](https://jobicy.com/talent/saml.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Management](https://jobicy.com/talent/team-management.md)[Technical Account Management](https://jobicy.com/talent/technical-account-management.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Technical Training](https://jobicy.com/talent/technical-training.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md) ## Tech stack & tools Working toolkit ### Analytics [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/grafana/grafana-original.svg) Grafana](https://jobicy.com/talent?tool=grafana.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/confluence/confluence-original.svg) Confluence](https://jobicy.com/talent?tool=confluence.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Lead, Technical Customer Success - Digital Affiliates · Warner Bros. Discovery 2021 – PresentLed technical customer success for digital affiliate partners across LATAM, managing more than 50 strategic enterprise accounts including Claro, Telefónica, and DirecTV. Maintained a 98% retention rate and helped prevent more than $2 million in annual churn. Debugged complex API, authentication, and CDN workflows, reducing mean time to resolution by 40%. Improved onboarding playbooks and hands-on technical enablement, reducing time-to-value by 30% and increasing feature utilization by 40%. Represented the voice of the customer by translating technical pain points into actionable requirements for product and cross-functional teams. ### Operations Coordinator, VOD Partner Onboarding · Telecom Argentina 2015 – 2021Managed technical onboarding for more than 30 content providers supporting VOD operations. Reduced time-to-compliance by 50% through improved onboarding processes and partner coordination. Designed end-to-end VOD lifecycle workflows and produced technical documentation, including specifications and QA checklists. Aligned infrastructure resources with annual content roadmaps to support platform growth and scaling. ### Senior Technical Analyst, VOD Operations · Cablevisión - Fibertel 2007 – 2015Supported VOD operations and multi-format video delivery for a large telecommunications environment. Helped pioneer the transition from on-premises infrastructure to cloud-based transcoding. Standardized provider onboarding and developed monitoring workflows for HLS and DASH delivery. Improved QA and operational optimization efforts, reducing playback errors by 50%. ## Education Learning history ### IFTS 24 Dates not specifiedTécnico Superior en Telecomunicaciones, Telecommunications Technical higher education in telecommunications. ### UTN Dates not specifiedCisco CCNA, Routing and Switching Cisco networking certification focused on routing and switching. This professional hasn’t added portfolio projects yet. 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