![Fanni Csincsák](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74121_1786027171.jpg) Fanni Csincsák # Lead Product Manager and Product Consultant Open to offers · Member since 6 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationBudapest, HungaryDesired salary65k–140k USD/yearlyWork preferenceRemote Only / Full Time, Part Time, Contract, FreelanceExperience levelLead * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Lead Product Manager and Product Owner with 12 years of experience building enterprise ITSM, fintech, SaaS, AI-driven, and workflow products. I lead product strategy, roadmap prioritisation, requirements discovery, and delivery across engineering, UX, data, and business teams. I specialise in evidence-led product decisions. I use user research, funnel analysis, usability testing, experimentation, and operational metrics to focus teams on the highest-value problems and ship measurable outcomes. My recent work includes enterprise-scale ServiceNow ITSM products, AI-assisted incident triage, predictive workflow design, fintech conversion optimisation, CRM workflows, and onboarding journeys. I have delivered improvements in incident acknowledgement, resolution time, policy compliance, conversion, retention, and engineering efficiency. I am experienced in leading Scrum squads, establishing Business Analyst and requirements standards, improving story readiness, and introducing behaviour-driven development practices. I work comfortably across product discovery, delivery, go-to-market planning, and stakeholder alignment. Alongside product leadership roles, I run an independent consultancy supporting startups, banks, and multinational clients with product audits, roadmaps, experimentation, AI/ML MVPs, and product design. I am remote-first across Europe and the UK and am eligible to work in the EU. Notice period: 1 month ## Skills 37 capabilities[A B Testing](https://jobicy.com/talent/a-b-testing.md)[Activation](https://jobicy.com/talent/activation.md)[Agile Delivery](https://jobicy.com/talent/agile-delivery.md)[Automation](https://jobicy.com/talent/automation.md)[B2B Products](https://jobicy.com/talent/b2b-products.md)[Backlog Management](https://jobicy.com/talent/backlog-management.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Change Management](https://jobicy.com/talent/change-management.md)[Customer Engagement](https://jobicy.com/talent/customer-engagement.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Experimentation](https://jobicy.com/talent/experimentation.md)[Fintech](https://jobicy.com/talent/fintech.md)[Funnel Analysis](https://jobicy.com/talent/funnel-analysis.md)[Go To Market Strategy](https://jobicy.com/talent/go-to-market-strategy.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Kanban](https://jobicy.com/talent/kanban.md)[Knowledge Management](https://jobicy.com/talent/knowledge-management.md)[Problem Management](https://jobicy.com/talent/problem-management.md)[Product Design](https://jobicy.com/talent/product-design.md)[Product Management](https://jobicy.com/talent/product-management.md)[Product Ownership](https://jobicy.com/talent/product-ownership.md)[Product Roadmapping](https://jobicy.com/talent/product-roadmapping.md)[Product Strategy](https://jobicy.com/talent/product-strategy.md)[Requirements Management](https://jobicy.com/talent/requirements-management.md)[Retention](https://jobicy.com/talent/retention.md)[SaaS](https://jobicy.com/talent/saas.md)[Scrum](https://jobicy.com/talent/scrum.md)[Sprint Planning](https://jobicy.com/talent/sprint-planning.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Ticketing](https://jobicy.com/talent/ticketing.md)[UI Design](https://jobicy.com/talent/ui-design.md)[Usability Testing](https://jobicy.com/talent/usability-testing.md)[User Interviews](https://jobicy.com/talent/user-interviews.md)[User Research](https://jobicy.com/talent/user-research.md)[User Stories](https://jobicy.com/talent/user-stories.md)[UX Design](https://jobicy.com/talent/ux-design.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cloudflare/cloudflare-original.svg) Cloudflare](https://jobicy.com/talent?tool=cloudflare.md) ### Application Utilities [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/twilio/twilio-original.svg) Twilio](https://jobicy.com/talent?tool=twilio.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/confluence/confluence-original.svg) Confluence](https://jobicy.com/talent?tool=confluence.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/git/git-original.svg) Git](https://jobicy.com/talent?tool=git.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/css3/css3-original.svg) CSS3](https://jobicy.com/talent?tool=css3.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/html5/html5-original.svg) HTML5](https://jobicy.com/talent?tool=html5.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/javascript/javascript-original.svg) JavaScript](https://jobicy.com/talent?tool=javascript.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/nodejs/nodejs-original.svg) Node.js](https://jobicy.com/talent?tool=nodejs.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/php/php-original.svg) PHP](https://jobicy.com/talent?tool=php.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/react/react-original.svg) React](https://jobicy.com/talent?tool=react.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Lead Product Manager, AI & Workflow Products (ServiceNow ITSM) · T-Systems International Nov 2024 – PresentI direct requirements discovery, story readiness, and Business Analyst practice standards across Scrum squads for enterprise ServiceNow ITSM products. I lead AI-assisted incident triage, change-opening assistance, predictive workflow improvements, and AI use-case governance across Incident, Problem, Knowledge, and Notifications. This work reduced acknowledgement time for priority incidents by 30%, resolution time by 20%, and engineering rework by 30%. ### Founder & Principal Product Consultant · Olively.io Sep 2023 – PresentI founded and operate an independent product consultancy delivering project-based and freelance engagements for product discovery, experimentation, audits, roadmaps, and product delivery. The consultancy runs alongside my full-time role and supports retained and project clients across fintech, SaaS, AI, startup, banking, and enterprise contexts. ### Product Consultant, Discovery & Experimentation · Bankmonitor Sep 2023 – PresentI lead discovery and experimentation for high-value home-loan and mortgage funnels with Product and Marketing leadership. I use Amplitude, A/B testing, PostHog, Google Analytics, interviews, and usability testing to identify and address conversion barriers. My work improved lead conversion by 12% over eight weeks and increased mortgage sign-up completion by 10%. I also standardised reusable journey and UI patterns, reducing front-end build time by 12% across two quarters. ### Senior Product Consultant · Kibit Solutions Dec 2023 – Aug 2025I delivered product audits and roadmap work for startup, bank, and multinational clients on a project basis. I redirected a planned platform migration after identifying feature gaps and usability as the core issues, contributing to a 15% increase in returning users and a 4% sales increase. I delivered findings and planning through Kanban, Jira, and Confluence. ### Product Consultant, AI/ML MVP · System-3 Feb 2023 – Jan 2025I worked on a remote, project-based B2B applied machine-learning product MVP. I designed core data-visualisation views and interaction patterns, then built the product demonstration and go-to-market materials used in the company’s funding round. ### Product Lead (Contract) · Caviar Feb 2022 – Aug 2024I served as an embedded product lead for a US product and design agency supporting early-stage and growth-stage startup clients on a remote, part-time freelance basis. I owned product discovery and delivery end-to-end across fintech, SaaS, and AI-focused products, including engagements for Column Tax, Copy.ai, Roboflow, and NFT.com. ### Lead Product Designer · Anyday Design Jul 2024 – Dec 2024I led product design engagements for early-stage startup clients at a remote product and design studio. I shipped first usable prototypes in approximately eight weeks for clients including Cence, Orbit, Claimit, and Soldnest, starting from no existing roadmap or prior research. ### Lead Product Designer · Canua Feb 2022 – Jan 2023I led product design for a pre-product-market-fit fintech platform serving US expatriates. I reduced core journey steps by 50% across FBAR tax filing and bank-statement import flows, improved week-four retention from 20% to 28%, and designed registration and financial-account onboarding experiences. ### Product Manager · TradieDigital Oct 2020 – Jan 2022I owned roadmap and Agile delivery for an Australian B2B SaaS suite covering CRM, CMS, reviews, and communications for trade and home-service businesses. I translated sales and marketing needs into CRM and invoicing workflows using Twilio, Intercom, HubSpot, and Salesforce. I reduced escaped defects per release by 25% and doubled release cadence. ### Senior Product Consultant · AltaML / Jurisage Jun 2020 – Jan 2021I worked on Jurisage, an early-stage AI-assisted legal-tech product, as part of a project-based remote engagement. I conducted more than 20 interviews with data scientists and prospective legal-tool users, defined product features, and informed MVP scope. ### Instructor · Budapest University of Technology and Economics Jan 2018 – Nov 2024I taught UX/UI, product design, and IT and management coursework at a public technical university in Budapest. I taught more than 800 students across the duration of the role. ### IT Product Consultant · Toptal Aug 2018 – Dec 2021I provided remote product and UX consulting for multiple enterprise clients in B2B AI and e-commerce. I conducted product audits, user interviews, and prioritisation workshops to focus roadmaps on the highest-value features and user flows. ### IT Product Consultant · Deloitte Jun 2019 – Sep 2019I owned a public-sector energy client’s project-tender application end-to-end, including project planning and pricing. I also delivered an early product concept using FigJam, Miro, and Figma to support the client’s application submission. ### UI/UX Designer · Tőkesúly Kft. Apr 2015 – Mar 2017I created UI and UX designs for in-house digital products and client marketing projects at a Budapest studio. My product work included a babysitter-search application and a grocery-ordering marketplace. ## Education Learning history ### Széchenyi István University, Doctoral School of Multidisciplinary Engineering Sciences 2019 – 2023Doctoral Research (ABD), Cognitive Sciences All doctoral coursework and research were completed; the dissertation was not submitted. ### Budapest University of Technology and Economics 2017 – 2019MS, Computational and Cognitive Neuroscience (HCI) ### Moholy-Nagy University of Art and Design 2017 – 2017One-year program, Industrial and Product Design ### Budapest University of Technology and Economics 2013 – 2016BA, Communication and Media Studies This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet. ## People also viewed [![Andrea Romano](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74112_1786019801.jpg) Andrea Romano Creative Operations & Quality Lead](https://jobicy.com/u/id74112.md) [![Ana Carolina Tiveron](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_73355_1785762795.jpg) Ana Carolina Tiveron Operations Manager | Trust & Safety, Customer Experience and Project Management](https://jobicy.com/u/id73355.md) [![Keri Williams](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_71130_1785647092.jpg) Keri Williams Retail Operations Lead](https://jobicy.com/u/id71130.md) [![Olivera Popovic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72981_1785230938.jpg) Olivera Popovic Head of Operations](https://jobicy.com/u/id72981.md) [![Kinna Yana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72975_1785229645.jpg) Kinna Yana Brand Strategist / Marketing Consultant / Creative Services Specialist](https://jobicy.com/u/id72975.md) [![Dina Santos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72931_1785206859.jpg) Dina Santos Property Manager](https://jobicy.com/u/id72931.md) [![Dunhill Menchavez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72906_1785195675.jpg) Dunhill Menchavez Training, Quality and Operations Support](https://jobicy.com/u/id72906.md) [![Vaibhav Bairagi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72788_1785161671.jpg) Vaibhav Bairagi IT Operations Manager / Technical Support Engineer](https://jobicy.com/u/id72788.md) [All talent ›](https://jobicy.com/talent.md)