![Elisa Matute](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74149_1786041505.jpg) Elisa Matute # Customer Service and Administrative Support Actively looking · Member since 6 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationSantiago De Chile, ChileDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, ContractExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryBilingual professional with over 5 years of experience in customer service, administrative support, and back-office operations across on-site and remote environments. Experienced in B2C and B2B customer support, CRM management, database administration, and calendar coordination. Proven ability to manage schedules, optimize processes, support data pipelines, and build strong client relationships Notice period: immediately ## Skills 20 capabilities[Administrative Office Skills](https://jobicy.com/talent/administrative-office-skills.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Calendar Organization](https://jobicy.com/talent/calendar-organization.md)[Client Administrative Requests](https://jobicy.com/talent/client-administrative-requests.md)[Comunicación Asertiva](https://jobicy.com/talent/comunicacion-asertiva.md)[Customer Advisory](https://jobicy.com/talent/customer-advisory.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Data & Digital Tools](https://jobicy.com/talent/data-digital-tools.md)[Detailed Search Reports](https://jobicy.com/talent/detailed-search-reports.md)[Email Campaigns](https://jobicy.com/talent/email-campaigns.md)[English Speaking Business Environment](https://jobicy.com/talent/english-speaking-business-environment.md)[Follow Up Skills](https://jobicy.com/talent/follow-up-skills.md)[Follow Up Systems](https://jobicy.com/talent/follow-up-systems.md)[Microsoft Based Programs](https://jobicy.com/talent/microsoft-based-programs.md)[Multi Actions](https://jobicy.com/talent/multi-actions.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Organization & Discipline](https://jobicy.com/talent/organization-discipline.md)[Patient Booking Systems](https://jobicy.com/talent/patient-booking-systems.md)[Patient Calls](https://jobicy.com/talent/patient-calls.md)[Spanish Speaking Skills](https://jobicy.com/talent/spanish-speaking-skills.md) ## Experience Career history ### Bilingual Administrative Assistant · Santiago Health & Healing Mar 2021 – Mar 2026• Managed daily schedules and coordinated up to 20 patient appointments per day, ensuring operational efficiency and high patient satisfaction. • Maintained direct communication with recurring patients, strengthening retention and loyalty. • Coordinated payments and financial records using Medilink, internal Excel spreadsheets, and physical accounting records. • Updated CRM databases, ensuring data accuracy and consistency. • Extracted, cleaned, and segmented patient data for monthly Mailchimp email marketing campaigns. • Handled confidential medical and financial information with discretion. ### Bilingual Sales Executive · Fotokina Jan 2018 – Jan 2020• Provided direct sales support, ensuring accurate transactions using Transbank and internal software. • Tracked personal sales performance in a competitive environment. • Managed daily cash reconciliation and financial reports. • Supervised operations of the second branch, coordinating staff schedules and attendance. • Managed inventory, stock monitoring, and monthly orders. • Maintained accurate sales records and documentation. ### English Instructor & Academic Coordinator · UNITEC Jan 2015 – Jan 2018• Delivered in-person and online English classes, developing lesson plans and grading assessments. • Managed digital learning platforms and academic records. • Coordinated English Department operations, including instructor schedules and student tracking. • Observed classes and provided feedback to improve teaching quality. • Delivered advanced workshops for graduate students on business projects and presentations. • Organized departmental activities to improve workflow and collaboration. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. 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