![Maria Catherine Jacala cover](https://jobicy.com/data/server-nyc0409/galaxy/mercury/covers/92f88bdd23ae-74277.webp) ![Maria Catherine Jacala](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/08/avatar_74277_1786143290.jpg) Maria Catherine Jacala # Customer Support Representative Actively looking · Member since 7 Aug 2026 [Message](https://jobicy.com/enter4715.php.md) ShareLocationBaguio City, PhilippinesDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, FreelanceExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDelivered responsive customer support via phone, email, and text, ensuring homeowners received timely assistance and a positive service experience. Optimized daily dispatch operations by scheduling technicians, coordinating appointments, and minimizing scheduling conflicts. Served as the primary point of contact for customers by providing service updates, confirming appointments, and resolving inquiries throughout the job lifecycle. Supported billing operations by preparing invoices, processing payments, and maintaining accurate transaction records. Streamlined day-to-day operations by managing customer communications, administrative tasks, and scheduling changes, enabling technicians to maximize time in the field. ## Skills 26 capabilities[Appointment Management](https://jobicy.com/talent/appointment-management.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Dispatch Coordination](https://jobicy.com/talent/dispatch-coordination.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Lead Management](https://jobicy.com/talent/lead-management.md)[order fulfillment](https://jobicy.com/talent/order-fulfillment.md)[Order Management](https://jobicy.com/talent/order-management.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Payroll Processing](https://jobicy.com/talent/payroll-processing.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Virtual Assistant & Dispatch Coordinator · Joe's Doors - Garage Door Services Nov 2022 – Aug 2026Scheduled garage door repair, maintenance, and installation service calls using Workiz. Coordinated appointments with clients and dispatched technicians based on job schedules and location requirements. Communicated technician arrival updates, appointment changes, and service delays to customers. Assisted callers with basic garage door troubleshooting, prepared repair and installation estimates, and escalated requests requiring on-site service. Processed payments, created invoices, maintained service records, and managed customer information in Workiz. Coordinated with field technicians to ensure they had the appropriate job details and equipment, while also processing payroll accurately and on time. ### Email, Chat & Text Customer Support · Huehearing & Audious Jan 2022 – Aug 2022Provided timely customer support through email, live chat, and text messaging. Addressed customer inquiries and resolved issues while maintaining professional and empathetic communication. Managed order fulfillment activities in Shopify, including order processing, updates, cancellations, refunds, and exchanges. Used Gorgias to manage customer conversations and maintain accurate support records. ### Reservation Sales Specialist · Intercontinental Hotels Group Nov 2021 – Nov 2022Supported guests with reservations, sales inquiries, and customer service needs while navigating multiple web-based systems. Managed concurrent work streams to improve the guest experience. Proactively resolved customer concerns using strong computer, internet, communication, and problem-solving skills. Promoted reservation and sales solutions aligned with customer needs. ### Customer Service Representative and Subject Matter Expert · Concentrix Nov 2019 – Dec 2021Provided customer support by resolving inquiries, complaints, and service concerns promptly and professionally. Maintained customer database records and drafted status reports related to service issues. Mentored team members on project requirements, content accuracy, and adherence to established standards. Helped sustain positive customer relationships through reliable and clear communication. ### Customer Service Representative · Foundever Apr 2018 – Sep 2019Handled incoming passenger calls and provided assistance to support travel-related needs. Managed escalated calls from supervisors and worked to resolve customer concerns effectively. Processed an average of 50 customer inquiries per shift using CRM platforms. Demonstrated strong time management, call handling, and issue-resolution skills. ## Education Learning history ### St. Louis University Jun 2014 – Mar 2017Bachelor of Science, Entrepreneurship This professional hasn’t added portfolio projects yet. 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