Ada is a Canadian company founded in 2016, specializing in AI-powered customer service automation. Its platform enables enterprises to efficiently resolve customer inquiries across various channels and languages with minimal human intervention. Ada has powered over 4 billion customer interactions for notable brands such as Square, YETI, Canva, and Monday.com.
Headquartered at 46 Spadina Avenue, Suite 500, Toronto, Ontario, Ada operates with a mission to transform customer service into a growth engine without compromising quality at scale. The company focuses on designing customer service that respects people’s time by automating 83% of customer conversations, reducing ticket backlogs, and enhancing customer satisfaction through instant issue resolution.
Ada’s solutions are widely used across industries like e-commerce, financial technology, SaaS, and gaming, providing businesses with conversational AI that customers prefer interacting with. The company’s technology positions it as a Challenger in the customer service AI market, recognized for innovating how organizations engage and support their customers.
By automating routine support tasks, Ada helps companies focus on strategic growth while delivering seamless customer experiences that build loyalty and efficiency. The platform’s built-in safety measures ensure every customer interaction aligns with corporate policies, emphasizing trust and reliability in its AI-driven approach.