Broadvoice, founded in 2005 in Lowell, Massachusetts, is a private company specializing in cloud communications and hosted voice and data products. The company relocated its headquarters to Northridge, California in 2015 to support its rapid growth and to consolidate its operations under one roof, enabling better support for its expanding workforce. Broadvoice employs over 200 people and serves users across four continents with a robust cloud infrastructure offering unified communications as a service (UCaaS).
Broadvoice has grown significantly through strategic acquisitions, including XBP in 2017, YipTel in 2018, and GoContact in 2021, enhancing its virtual PBX, contact center capabilities, and cloud contact center software offerings. These expansions have allowed the company to continuously innovate their platform, delivering features that improve both customer and employee communication experiences.
The company is recognized for its strong customer relationships, value, and feature sets in the UCaaS industry, evidenced by multiple awards from TrustRadius and a Stevie Award for Best Customer Satisfaction Strategy. Broadvoice focuses on providing high-quality communication services that help businesses reduce costs and improve operational efficiency.
Broadvoice’s leadership emphasizes a mission centered on transforming customer service by unifying communication channels, aiming to enhance every interaction. The company’s Northridge headquarters houses its growing staff and supports its ongoing expansion in the competitive cloud communications market.