Genpact is a global professional services firm specializing in advanced technology services and solutions that deliver lasting value to leading enterprises worldwide. Founded in 1997 as a 20-person pilot within GE Capital, it quickly expanded to support additional GE companies with business process services and later spun off in 2005 to serve a broader range of clients. Genpact’s core competencies include process, analytics, technology, and operations, blending real-world expertise with collaborative innovation to improve business outcomes.
Since listing on the NYSE in 2007 with 26,500 employees across nine countries, the company has continuously evolved its offerings. It launched its Smart Enterprise Processes methodology in 2011, extending its business process as a service (BPaaS) solutions across industries. In 2015, Genpact introduced Lean Digital, which integrates Lean Six Sigma with digital innovation. The firm emphasizes AI-driven transformation through its AI-based digital business platform, Genpact Cora, unveiled in 2017 alongside strategic acquisitions such as Rage Frameworks, specializing in automation and AI.
Genpact has expanded its capabilities through multiple acquisitions, including Rightpoint (2019) for digital consultancy, Barkawi (2018) for supply chain expertise, and Hoodoo Digital (2022) to enhance customer experience journeys. The company’s approach is powered by data, technology, and AI to help companies get ahead and stay ahead in a rapidly changing business environment. Financially, Genpact reported Q1 2025 revenues of $1.22 billion, reflecting sustained growth.
The company is recognized for ethical business practices, having been named one of the world’s most ethical companies multiple times. Genpact’s vision for the future, articulated in 2024, focuses on empowering clients with applied AI solutions to drive unparalleled outcomes, reinforcing its leadership in digital transformation and operational excellence.