Gentoo Group is a prominent housing association based in Sunderland, United Kingdom, focused on providing affordable housing solutions to individuals and families in need. Founded in 2001, Gentoo manages more than 29,000 homes and serves over 60,000 people, aiming to deliver high-quality homes and build thriving communities. Their commitment emphasizes putting people first to create strong, sustainable neighborhoods.
The organization offers a wide range of services including tenancy management, income management, and customer services. They ensure tenants are well-informed about their rights and responsibilities, provide advice and support for maintaining tenancies, and operate a mutual exchange scheme to help tenants swap homes. In income management, Gentoo provides assistance on rent payments and helps prevent tenancy arrears.
Gentoo prides itself on personalized customer service, offering multiple ways for customers to access services and provide feedback, which is actively used to improve service quality. The Group also focuses on community regeneration and care services aimed at improving living conditions and fostering community well-being.
As one of the largest employers and landlords in the North East of England, Gentoo collaborates with partners and other housing associations to influence policies that affect their residents, colleagues, and society at large. Their mission centers on building safe, good-quality homes with sustainable long-term futures, contributing significantly to social housing in their region.
The company was originally incorporated as Sunderland Housing Company Limited and changed its name to Gentoo Group Limited in 2007 before the original entity closed in 2016. Despite this closure, Gentoo continues to operate actively as a housing association, recognized for its extensive housing management and community development initiatives. The registered office is located at 2 Emperor Way, Sunderland, SR3 3XR, United Kingdom.