Nextiva is a customer experience management (CXM) company that provides a cloud-based communication platform aimed at transforming how businesses engage with their customers. Founded in 2008, Nextiva is headquartered in Scottsdale, Arizona, and powers over 100,000 businesses with billions of interactions annually through its AI-powered conversation hub. The platform combines communication tools and AI technologies to enhance customer service and business interactions.
The company is committed to delivering Amazing Service® and maintaining a customer-focused approach, which has been a cornerstone since its inception. Nextiva’s technology helps businesses build deeper human connections by integrating various communication channels into a unified platform, facilitating seamless customer engagement.
Nextiva experienced significant growth and recognition, securing $200 million from Goldman Sachs Asset Management in its initial funding round in late 2021, which valued the company at $2.7 billion. The company continues to expand, reflected in its new headquarters in Scottsdale that supports a growing team and inspires product innovation.
With multiple office locations including Santa Clara, California; Zapopan, Mexico; and Kyiv, Ukraine, Nextiva serves a diverse and global clientele. Its platform and services cater primarily to businesses seeking to improve their customer experience management through advanced cloud communications and AI capabilities.
Nextiva emphasizes innovation and scalability, aiming to support businesses of all sizes in enhancing operational efficiency and customer satisfaction by leveraging next-generation communication solutions.