Sprinklr, founded in 2009 by technology executive Ragy Thomas, is an American software company specializing in customer experience management (CXM) through a unified AI-powered platform. It was created to address the complexity enterprises face in connecting with customers by unifying silos, technology, and teams within large companies. The company’s platform consolidates more than 30 digital channels to engage, listen, and serve customers effectively.
Headquartered in New York City, Sprinklr has a diverse global presence with over 25 offices worldwide, including locations in Austin, Sao Paulo, Amsterdam, Copenhagen, Doha, Dubai, Geneva, and Hamburg. The platform offers four main product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights, which together enable enterprises to deliver exceptional customer experiences across multiple touchpoints.
Sprinklr’s unified platform is built on a single codebase with an operating system approach, allowing seamless collaboration among teams and technology to service, respond, sell, and market to customers on their preferred channels. The company emphasizes its AI-infused capabilities to create no-compromise, unified customer experience management, positioning itself as a pioneer in the emerging Unified-CXM category.
The company went public on the New York Stock Exchange under the ticker symbol “CXM” in June 2021. Its solutions are trusted by nine out of the top ten most valuable brands globally, underscoring its significant role in helping enterprises redefine contact center success and customer engagement.