SupportYourApp was founded in 2010 in Kyiv, Ukraine, originally as a customer support department within a software company. It quickly evolved into a standalone company under the leadership of Daria Leshchenko, who transformed the support team into an effective unit and eventually became CEO. The company specializes in providing premium outsourced support services tailored to innovative tech companies worldwide.
SupportYourApp operates as a multinational team with hubs in various countries, allowing it to deliver 24/7 customer support in over 60 languages. They offer inbound, outbound, and back-office support services and develop in-house software solutions such as CRM systems, live chat tools, cloud telephony, chatbot builders, and AI-powered productivity tools to enhance support quality.
The company places a strong emphasis on data security, holding ISO certification and adhering to world-best practices to ensure the protection of clients’ and customers’ sensitive information.
SupportYourApp serves a diverse range of tech industries including SaaS, fintech, applications, platforms, software, and hardware. Their client portfolio includes notable companies like Mastercard, Calm, Glovo, and MacPaw. They are recognized as one of the top five customer support providers globally.
Their outsourcing services help clients reduce operational costs, improve customer satisfaction scores with AI-powered automation combined with personalized support, and provide flexibility in scaling support teams and expanding into new markets. SupportYourApp integrates extensively with clients’ CRM systems and offers dedicated account managers to ensure personalized service.
The company’s commitment to quality is reflected in their selective client intake, currently taking on only two clients per month to maintain high service standards. They also participate in industry partnerships, such as the Intercom Service Partner Program, to deliver best-in-class solutions.