The Renewal Manager 2 is responsible for owning and executing renewal agreements in an assigned territory. They will leverage their renewal experience and negotiation skills to secure on time renewals that maximize retention uplifts length and growth while utilizing as standard a process and paperwork as possible.
Candidates must be fluent in English and 1-2 other languages in the region (German is strongly preferred). French, Spanish, or Dutch would also be nice to have.
What you will be doing:
- Manage the renewal process inclusive of quote creation for a defined set of customers with small to mid-size renewals to secure renewals, modify pricing, and negotiate as needed.
- Review billed renewals for accuracy and content including contract, product, and account review to contact customers proactively and reactively.
- Communicate the value proposition for the renewal to the customer, primarily working from auto-bills or basic price proposals.
- Assist in expanded negotiations as needed to bring to successful closure renewals for assigned customers as needed
- Forecast renewal pricing, timing, and risks. Communicate reporting to leadership team after review from senior level.
- Track and maintain accurate customer data and renewal notes in appropriate company systems
- Collaborate internally with customer success and support to provide customer assistance related to the renewal and discuss product benefits.
- Discover and collaborate with sales for development and closure of leads and to increase revenue
- Read, comprehend, and explain legal agreements to understand and provide feedback
What will make you successful:
- Microsoft Windows and Office proficient
- Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Good organizational, multi-tasking, and time management skills
- Good collaboration skills, applied successfully within team as well as with other areas
- Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
- Self-motivated with the ability to manage projects to completion with oversight
- Able to thrive in a fast paced, deadline driven environment
- Good attention to detail
- Demonstrated ability to influence, motivate and mobilize team members and business partners
- Demonstrated ability to influence, motivate and mobilize team members and business partners
- Good ability to establish rapport and gain the trust of others; effective at gaining consensus
- Ability to work independently and in a team environment
- Knowledge of Microsoft Operating systems and products
- Business and technology acumen
- Company software technology knowledge
- Bachelor’s degree or equivalent experience
- At least 2 years in customer facing role
- Experience working on commercial agreements
- Up to 25% travel time required