At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Our customer operations team is offering opportunities for smart, experienced, customer-focused ninjas. If service is your passion and you share our values for diversity, creativity, and equal opportunity, we’d like to hear from you.
Job Description
Your way to Impact
- Research: Understand the issues behind a customer inquiry
- Resolve: Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
- Innovate: Proactively look for ways to improve internal processes
Keys to success
- Team player – We win as a team
- Excellent communicator – A natural at engaging and connecting
- Driven by curiosity – Self-started with continual interest in learning
- Work hard / play hard – Enjoys a fast paced yet fun working environment
Additional Job Description:
In your day-to-day role you will
- Provide world class customer service
- Field inbound support calls, live chats, and emails from users about our product offerings
- Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
- Educate our customers on how to use Venmo to send and receive payments
What you need to bring
- Education: High school diploma or equivalent
- 1 -year experience in a role that put you in direct contact with consumers. Financial services and/or call center experience is a big plus.
- Some experience working remotely would be advantageous.
Benefits
Healthcare- Company-funded health, dental, and vision insurance
Financial Security – Profit Sharing, Savings Fund, and Life Insurance
Everyday living- Paid vacation, Vacation & Christmas Bonus; Food allowance and coupons
Location
PayPal provides a hybrid working solution, where employees work from home with the flexibility to come to office in Mexico City as needed for training and special events. A dedicated working space free of distraction and background noise is required.
Technical Requirements
High-speed internet with a direct connection delivering a minimum of 100 Mbps download and 50 Mbps upload.
Hours
Full-time position offering a variety of shift timings, ranging from early morning, midday, afternoon, evening, and overnight shifts, on weekdays, weekends, and holidays.
Our Benefits
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.