Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
Job Description
Sales Operations Manager
The Sales Operations Manager will lead multiple operations teams in Costa Rica and Poland. This individual will work closely with the Sales Team Leaders as well to ensure there is consistency across teams and clear communication.
Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are.
What you’ll be doing
- Manage and develop the Sales Operations department tasked with supporting the overall new business sales process
- Partner with leaders in both Sales and Sales Operations to strategize and develop initiatives to support the sales process
- Ensure that the team is achieving established goals through setting and managing team KPIs
- Collaborate cross functionally with Sales, Sales Ops, Product, Marketing, and Analytics to achieve conversion rate goals
- Project management of tickets created and A/B testing of new processes for Sales and Sales Operations teams
- Lead efforts to further streamline the quoting process to drive conversion rate improvements
- Use data and analysis to inform operational decisions that support overall objectives
Qualifications
What your background looks like
- Must possess an active property and casualty license
- Bachelor’s degree or equivalent experience
- 5+ years’ experience in the Insurance Industry (agency experience preferred)
- Experience managing people in a Call Center or Virtual working environment
- Experience with cross functional project management
- Knowledge of managing international teams is a plus
- Experience with organizational communication strategies
- Effective problem solving and analytical skills
- Strong leadership and overall communication skills
Additional Information
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.