We are seeking a detail-oriented and proactive Remote Content Moderator on a contract basis for a major social media network. This vital role involves reviewing, monitoring, and moderating user-generated content to ensure compliance with community guidelines and to maintain a safe online environment.
Key Responsibilities
Content review and moderation
- Monitor and review user-generated content on the social media platform to ensure compliance with community guidelines and policies.
- Identify and take appropriate action on content that violates terms of service, including offensive, harmful, or inappropriate material.
Quality assurance
- Maintain high-quality standards for content moderation processes.
- Provide feedback on moderation tools and procedures to improve efficiency and effectiveness.
User safety and support
- Respond to user inquiries and reports related to content issues.
- Collaborate with the safety team to address and resolve user concerns and complaints.
Reporting and documentation
- Keep accurate records of moderated content.
- Generate reports on content trends and moderation activities.
Team collaboration
- Work closely with other moderators and teams to coordinate efforts and share best practices.
- Participate in regular training and update sessions to stay informed about platform changes and moderation guidelines.
Requirements
- Experience in content moderation, community management, or a related field is preferred.
- Strong understanding of social media platforms and their impact on society.
- Excellent attention to detail and ability to identify subtle nuances in content.
- Solid judgment and decision-making skills, with an ability to act quickly and effectively.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Willingness to work in a fast-paced, dynamic environment.
- Comfortable with exposure to sensitive or graphic content.
- Basic technical proficiency and a reliable internet connection.
We Offer
- A remote and flexible work environment.
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and inclusive team culture.
Expected KPI
- Expected to maintain a rate of 95% or above. This KPI measures the effectiveness in correctly identifying and handling content in line with the platform’s guidelines.
This contract position offers an hourly rate ranging from $20 to $25, depending on experience and qualifications.
How to Apply
If you are passionate about maintaining a safe and positive online community and meet the above criteria, we would love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and your experience with content moderation.
The company is an equal opportunity employer and welcomes candidates from all backgrounds to apply.