Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
Chainlink Labs is seeking a Part-time Consumer Support, Product Solutions. to provide ongoing technical support to the users and node operators within the Chainlink Ecosystem. As Consumer Support, you will be responsible for responding to user inquiries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams, maintaining accurate records, providing guidance and support, and participating in training sessions.
This role has 2 openings (LATAM & APAC) both Part-time, and will require you to work a 12-hour shift on Saturdays and Sundays! Please only apply to this role if you are located in either LATAM or APAC
Responsibilities of this Role
- Respond to user inquiries and provide technical assistance via supported communication channels
- Identify and troubleshoot first and second level technical issues on behalf of our users
- Collaborate with adjacent teams to resolve user issues as required
- Keep accurate records of user interactions and technical issues
- Provide guidance and support to users on the use of our software and data products
Qualifications
- Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space
- Experience in technical support or customer service in the software industry preferred
- Strong problem-solving skills and attention to detail
- Experience in reading logs
- Experience with shell (ex: bash, ZSH)
- Experience with block explorers
- Understanding of finance
- Experience creating documentation
- Preference for candidates with experience working with Solidity
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location.