Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
You’ll be working with Stripe’s Web Presence and Platform (WPP) team, which designs and builds stripe.com and other sites that serve as many people’s first impression of Stripe. WPP creates industry-leading designs that educate customers about the power of our platform, as well as building the internal machinery that makes our websites fast, stable, and easy to modify. As such, WPP offers exciting opportunities to have a major impact on Stripe’s success.
The Design team works across many types of product initiatives at Stripe—from our brand voice to events, web and mobile products, primary qualitative and quantitative research, and even printed publications. And since Stripe’s main audience is other people who build products, we take pride in meticulously crafting user-friendly experiences.
What you’ll do
You might call yourself a content strategist, information architect, UX writer, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with designers and researchers as equal partners. Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team.
Responsibilities
- Lead content discovery and planning for a comprehensive site redesign, ensuring the right activities are prioritized to uncover users’ content needs
- Shape storytelling approach that guides the user journey as well as page-level narrative structure
- Collaborate with design and engineering to define page types and content models (content hierarchy, content fields, and relationships between fields) for templates and modules
- Evolve global taxonomy and content tagging system to support content personalization, onsite search, and SEO efforts
- Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, etc.
- Develop content guidelines that enable writers, product marketers, and other partners to create clear, compelling, on-brand web content across a variety of page types
- Write UX copy for functional web elements, such as navigation menus and checkout flows
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience working as a content designer, UX writer, or content strategist
- Comfortable designing content across surfaces and channels, including web, email, and product interfaces
- Thinks in systems and is comfortable driving large-scale information architecture projects
- Structures content using best practices for inclusivity and accessibility to reach users worldwide
Preferred qualifications
- Experience using Contentful to model and manage content
- Familiarity with web design and SEO best practices for ecommerce and SaaS
Hybrid work at Stripe
This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.
Pay and benefits
The annual US base salary range for this role is $147,000 – $220,400. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.