Makeship exists to empower influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We’re profitable, have grown the team from 2 to 70 people in 4 years, and we’re growing at an average annual growth rate of 200%+.
About the Role
As a member of the Technology and Operations team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate learn more about the content creation space, and watch your work make an impact (on the company and their community!). We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.
What We Are Looking For
We are looking for a Business Operations Specialist who’ll help build better business systems and processes to help Makeship scale. We are looking for a versatile and curious problem solver who can build and automate processes. As a Business Operations Specialist, you’ll learn how to use various platforms and no/low-code technologies to serve content creators, internal teams, and millions (no exaggeration) of fans on our crowdfunding platform. You will collaborate with teams in product design, software development, sales, finance, and marketing. You will also be joining one of Canada’s fastest-growing start-up companies!
Your Key Responsibilities
- Managing and building automations and processes in Airtable, Zapier, and similar platforms
- Automating product launches and implementing 3rd party apps on Shopify
- Communicating with stakeholders to understand pain points and requirements
- Designing, implementing, and documenting new/improved business workflows
- Supporting internal teams when they have issues with core systems/processes
- Build and manage forms and interfaces for content creators to perform tasks on
What You Bring
- Passion for the creator economy! YouTube, gaming, animation, online comics, and more!
- 2+ years of experience working with Airtable or other low-code software platforms
- 1+ years of experience building cross-platform automations with APIs, Zapier, etc
- 1+ years of experience managing a Shopify store or other eComm platforms
- Excellent written and visual communication of processes (e.g. using Miro)
- Courage to jump into new systems, technologies, and processes and learn on the fly
- Ability to explain technical concepts to a business layperson, and vice versa
- Ability to switch contexts rapidly, while keeping tasks and information organized
Benefits & Perks
- Work remotely anywhere in Canada and/or access any of our hubs
- Health and dental benefits
- 4 weeks of paid vacation (including paid time off on your birthday)
- 1 week of paid time off during the holidays
- Monthly phone allowance
- $400 home office setup allowance
- Pregnancy and parental leave top-up program
- Education Assistance Program
- Employee referral program
Salary Band: $60-75k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.
At Makeship we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees which makes us Makeship. As an equal opportunity employer, we value and embrace everyone’s opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.