Remote Bilingual Customer Support Specialist @ Assurant

This job has now closed and is no longer accepting applications.
See related jobs

Archive Job Description

The Specialist provides direct support to our frontline associates and customers. Focused on the customer experience, the specialist manages and resolves customer concerns. The Specialist works closely with support departments and leadership to identify process, product and people related trends allowing the customer support team to track, monitor and recommend actions to replicate successes and address opportunities at an individual, team, and department level.

The Specialist is a Subject Matter Expert and can work independently to resolve complex call and/or claim situations. The Specialist is required to investigate high level escalations and recommend next steps to diffuse escalated situations.

Primary Job Accountabilities/Responsibilities

Financial Responsibility

Will support and consider financial impacts to all initiatives, incentives, timekeeping, and projects to ensure they align with the department budget and internal/external key stakeholder expectations.

Qualifications/Requirements Basic Qualifications Required – Experience, Skills, and Knowledge

MENTAL DEMANDS

Environment/Physical Demands

This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.  Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Must be able to talk and hear.  Required to use hands to finger, handle, or feel objects, tools, or controls.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel or Shift Work

Preferred Experience, Skills, and Knowledge

Pay Range: $43,100.00 – $71,300.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways.