At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Fraud Review Analyst. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary
The Fraud Review Analyst’s primary role is to manually review online transactions to determine their authenticity. They will interact with customers and customer service to provide a seamless and secure customer experience.
Responsibilities
- Quickly analyze multiple data points to make quality decisions that impact our clients and their customers
- Analyze and identify links between fraudulent transactions to identify and stop fraud rings
- Interact with customer service and customers through various forms of communication and assist analysts with customer escalations
- Focus on improving overall operational effectiveness by helping manage queue volumes
- Collaborate with team to discuss new and emerging fraud trends
Qualifications
- Exceptional communication skills and strong analytical skills
- Self-starter with exceptional attention to detail and organization
- Proven ability to meet or exceed goals in a metrics driven organization
- Willingness and flexibility to work according to business needs including a weekend day
- (Desired) Bachelor’s degree in Criminal Justice, Economics, Statistics, or Business-related field, HS diploma required
- Experience working as part of a team
Travel
- This position is remote.
- Travel is not required
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at Radial Careers for added security.