Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.
About the Role
Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.
Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.
This position is based in London, UK or UK Remote
You Will:
- act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our community
- respond to urgent escalations from our vendor and work with XFN to mitigate harms
- action appeals, handle government takedown and legal requests
- consider the entire breadth and scope of our team’s operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the ‘bigger picture’ having tangible impact on team goals
- demonstrate resiliency to change as you work in a fast evolving environment
- work as part of a globally-dispersed 24/7/365 team (including weekend coverage – at this time 1 in 6 weekends)
You Have:
- 3-5 years experience working within Trust and Safety specifically on an operations team
- experience investigating CSAM cases, legal requests or TVEC cases
- have led large projects across XFN partners
- desired languages: Russian, Spanish, Portuguese, German, Japanese, or Chinese
- hybrid working – you may work from home or the London office and work from the London office where there is business need
Perks
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
- Maternity & Parental Leave
- Paid Time Off & Holidays
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
- Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.