Remote Client Success Manager, Germany @ Medallia

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Archive Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Are you known as an inspirational person?  Are you driven to make your customers wildly successful?  Is working with industry leaders something that excites you?  If you answer Yes to all those questions than this is a role for you.  As a Customer Success Manager you will manage the client relationship throughout the customer life cycle.  You will oversee a defined list of accounts and be responsible for the holistic health of the customer by facilitating strategic direction setting, partnering with sales, professional services, product and marketing.  The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite.
Internally across Medallia, you will proactively build relationships and bring the best of what Medallia has to offer to our clients (e.g., new product, process innovation, research and insights).  In addition, you will reactively resolve any and all client conflicts by escalating and driving a sense of urgency where and when necessary.

EXPECTED OUTCOMES

Customer Success: measured by adoption and value realization of Medallia’s product suite and services, published case studies, participation in webinars and conferences, and overall client NPS.

Medallia Success: measured by financial performance of your accounts, renewal and expansion

Responsibilities

Qualifications

Minimum Qualifications

Preferred Qualifications

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.