Remote Site Reliability Engineer, Global @ Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

We are not here to play zero-sum games. Shopify Engineering is focused on building the best product for our Merchants. You will enable entrepreneurship and create new value for the world. We’re looking for experienced and curious software engineers to help build the future of commerce.

• Our engineering culture is deeply collaborative, truth-seeking, candid, and merchant obsessed
• Our success hinges on our ability to build and scale the platform that powers commerce for millions of merchants. And do it in a robust and performant way.

We believe that a great engineer can apply and hone their craft across multiple domains. That’s why we hire generalists, give them opportunities to learn new technologies and tools, and provide support and mentorship along the way. Shopify engineers contribute to the entire commerce “stack.” Think: delivering merchant and buyer-facing applications, creating complex financial solutions, improving open source communities, building internal tools to improve developer experience, and more.

The Site Reliability Team:

• Help Shopify run its planet scale systems by enabling our engineering teams to create resilient systems.
• Build and improve tools to keep our platform resilient and performant.
• Help define what Resiliency and Site Reliability Engineering means for Shopify.
• Directly impact production systems underpinning commerce for millions of merchants, who  generate revenue for their livelihood, their families, and their employees, through the businesses they’ve built on our platform.
• Go on-call and respond to automated alerts and execute playbooks.
• Identify gaps in our processes and build or improve tools to support incident management.
• Develop production tooling and services to improve our platform’s resilience.
• Clean up the noise in our signals, ensuring we can get an understanding of our platform and more efficiently debug problems.
• Ensure we never fail for the same reason twice.

Additional Info

• Specifically in APAC. Our team has geographic requirements that require this individual to be available, and on-call from 0100 UTC – 0800 UTC during on-call weeks.
• Specifically in EMEA. Our team has geographic requirements that require this individual to be available, and on-call from 0800 UTC – 1500 UTC during on-call weeks.
• Specifically in NA East. Our team has geographic requirements that require this individual to be available, and on-call from 1500 UTC – 2000 UTC during on-call weeks.
• Specifically in NA West. Our team has geographic requirements that require this individual to be available, and on-call from 2000 UTC – 0100 UTC during on-call weeks.

Craft has always been the heart of Shopify. We’re a company, founded by crafters, focused on a mission to make commerce better for everyone. This is why we want careers at Shopify to reflect the incredible journey of getting better at your craft and applying it to push our mission forward. Shopifolk generally follow one of two career tracks. The crafter track is designed for individual contributors, whose primary purpose is getting shit done. Crafters hone their skills and gain experience primarily through project contributions, but they may also act as player coaches to their peers or lead small, focused teams of peer crafters executing on specific areas of the business or product. The manager track is designed for people leaders, the stewards of the organization. The tool of a manager is their team, and this is how a manager makes the majority of their impact. They assemble, lead, and aim the team to ensure the team’s crafters achieve Shopify’s mission goals. Still interested? Great! To match you with your ideal role, we’ll take the time to get to know you and the skills you bring to the table. If you’re applying to a specific role, we’ll respond within 10 business days. If we don’t have an immediate opening, don’t worry! We’ll give you an update and keep you in mind for future roles. Just do us a favour and try not to submit more than one or two applications. Only submit additional applications if you really match the criteria for multiple roles.