Remote Infrastructure Engineer 2 @ Hyland

The Infrastructure Engineer is responsible for overseeing systems that control the imaging, patching, and protection of company-owned resources. As a member of the Client Services Team, you will focus on creating solutions that support, maintain, and improve these environments. A successful candidate will have experience with Microsoft Configuration Manager and other relevant skills listed below.

• Design, build, and manage IT systems within a hybrid-cloud architecture, including Microsoft Configuration Manager and Microsoft Intune.
• Plan and execute projects and related requests that support department initiatives.
• Safeguard the security, integrity, and confidentiality of systems and data to maintain or achieve a high security posture.
• Document the design, operation, and procedures of implemented solutions and technology platforms.
• Regularly review and optimize system performance to ensure efficient resource utilization.
• Troubleshoot and resolve issues; perform problem-solving, root-cause, and postmortem analyses to drive process improvements.
• Collaborate on best practices, standards, and processes for the design and administration of systems and solutions.
• Compose internal training materials and conduct training sessions where applicable.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy.

• Bachelor’s degree or equivalent experience
• Proven experience with Microsoft Configuration Manager, including:
• Experience with Microsoft Intune and Microsoft Defender
• Understanding of domain management principles (AD, GPO, DNS, DHCP)
• Basic understanding of network principles
• Basic understanding of SSL certificates
• Detail oriented and good communications skills
• Proven problem-solving and troubleshooting skills
• Excellent customer service orientation
• Ability to work collaboratively in a team environment
• Certifications in relevant technologies

Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $56,000-74,000 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers[at]Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.