Nerdy is looking for a forward-thinking Total Rewards Specialist to join our People Team who will develop and continuously improve all aspects of the People Operations function. The Total Rewards Specialist is responsible for designing, implementing, and managing comprehensive total rewards programs that align with the company’s strategic objectives. This role will play a critical part in ensuring our compensation and benefits offerings are competitive and effectively communicated to our employees. The ideal candidate will have a deep understanding of market trends, regulatory requirements, and best practices in total rewards.
This individual should be data-driven with the ability to conduct full-cycle project management while providing a best in class level of operational benefits expertise to the organization. This role presents an incredible opportunity to make an impact with a leading People operations team working within the Tech and learning space.
About Nerdy:
Nerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at www.nerdy.com.
Qualifications:
- Benefits operations experience including vendor management and end-user (employee) administration
- Knowledge of People benefits admin systems, with a keen ability to learn and adapt to new technology
- Previous success supporting open enrollment and employee benefits inquiries
- Excellent analytical problem-solving and effective research skills
- Proven ability to deliver quality results in a dynamic environment
- Intermediate Microsoft Excel/Google Sheets proficiency (e.g. VLOOKUP)
- Ability to work independently and prioritize work with clear direction from your manager
- Excellent active listening and presentation skills
- Exceptional analytical, interpersonal, problem-solving, decision-making, and written communication skills
- Demonstrated ability to collect, analyze, and process multiple data sets/points in a way that supports solutions
- Understands and appreciates that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
- Ability to act with integrity, professionalism, and confidentiality
Preferred Skills and Experience:
- ADP Workforce Now experience
- Bachelor’s and/or graduate degree
- 3+ years of People Operations experience specifically within Benefits, and HR spaces, preferably in a fast-paced, rapidly growing organization; startup or high-growth tech company
Responsibilities:
The Total Rewards Specialist will be a key ambassador for our People team, with both internal and external dependencies. This role offers an exceptional opportunity to own both people processes (including benefits enrollment and FMLA/leave management) and develop efficiencies that support continuous improvement across all People functions (broker relationships, leave management improvements, and benefits materials).
Job Responsibilities Include:
- Act as Benefits admin for in-progress and future benefits system implementation, including configuration for benefits enrollments, and management of cross-functional dependencies between HR, Benefits, IT, Budget and Payroll.
- Support all benefits systems in partnership with our Broker and end users (employees) in the use of applications and desktop tools (benefits education, LOA case management, and enrollment processes).
- Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
- Listen to customer needs and explain complex benefit concerns or issues and solutions while providing a great employee experience with the support of our broker partnership.
- Ensure the accuracy of all benefits enrollments in the HRIS to provide vendors and customers with accurate eligibility information.
- Project manage the annual benefits renewal process with support from People Leadershi.
- Lead company open enrollment process, including benefits admin system build with support from our Broker.
- Collaborate closely with our internal Payroll team on any changes that will affect payroll (enrollments, etc.).
- Process and administer all leave-of-absence requests and disability documentation: medical, personal, disability and FMLA.
- Effectively interpret FMLA and ADA implications as they relate to leaves of absences/disabilities.
- Manage requests for process improvements, with a focus on understanding the “why” and developing a knowledge of business rhythms and needs.
- Understand and present Benefits data to continuously improve benefits strategies and processes (including benefits programs, plan metrics, and leave administration).
- Respond to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manage the annual catch-up contribution enrollment.
- Ability to support the operational aspects of compensation plans and global talent renewal cycles.
- Communicate with project teams, clients, and vendors as a subject owner.
Leadership Principles & Culture:
- Builds Teams: Leads the work of hiring and promoting bar-raising talent. Responsible for employee development, even when it means moving people to other areas to help them grow.
- Thinks Big: Sets ambitious and audacious goals and is willing to consider boldly different solutions to achieve them.
- Insists on High Standards: Recognizes that yesterday’s extraordinary is today’s ordinary. Identifies and articulates high standards and pushes themselves and the teams to reach them.
- Bias for Action: Recognizes that most decisions are not one-way doors and demonstrates strong bias for speed, but makes decisions and acts with the speed that is appropriate to the circumstances.
- Builds Trust: Establishes trust, even with those who think differently. Actively listens, seeks to understand, and is kindly candid in conversation. Humbly owns mistakes, even when it’s uncomfortable.
- Goes Deep: Understands the details and audits frequently. When inconsistencies exist between expected results and anecdotes, tenaciously digs into why. Rolls up their sleeves and do what’s needed.
- Has Conviction: Insists on having the conversation “in the room” and actively participates, even when it’s exhausting. Does not capitulate for the sake of consensus, nor “pocket vetos” decisions. Fully committed once a decision has been made.
- Delivers Results: Leaders identify what needs to be accomplished and deliver quality, timely results. When setbacks occur, leaders persevere and overcome.
- Is Right, A Lot: Most decisions and suggestions prove to be correct, given a situation’s context, when judged over time.
- Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Benefits:
- Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
- Healthcare Plans (Medical, Dental, Vision, Life).
- 401k Company Matching Plan.
- Maternity, Paternal, and Adoption Leave.
- Remote Position.
- Flexible PTO.
- Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
- Unique opportunity to help transform how the world learns!
Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.