Postman is seeking a Program Manager for the Customer Education & Advocacy team to help us scale our fast-growing programs. We are looking for a candidate with passion for operations and possesses the skills to help us build and maintain our programs and operations. Our ideal candidate is someone who has extensive experience with program management and is looking for a fast-paced environment to succeed in. You will be responsible for building and maintaining our project management tool via Airtable, helping coordinate logistics for our instructor-led training program & voice of the customer events as well as handling day to day logistics for Academy & Advocacy support.
What You’ll Do
- Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels.
- Program Management: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date.
- Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
- Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes.
- Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed.
- Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings.
- Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements.
About You
- 3-5 years minimum experience project management and scaling programs
- Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools.
- Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs.
- Ability to identify and implement process changes to increase efficiency across multiple programs
- Capable of adapting to changing priorities and working in a fast-paced, dynamic environment.
- Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently.