Are you a visionary product leader with a passion for crafting seamless and engaging customer journeys? Join our Growth team, where we drive client activation and redefine onboarding experiences for individual, business, and institutional accounts. We’re seeking a talented Product Manager to enhance verification success rates by navigating complex KYC requirements and delivering world-class user experiences in a dynamic, regulated industry.
As a key member of the Growth team, you’ll lead the charge in building intuitive, innovative onboarding solutions for our global client base.
The opportunity
- Transform client onboarding for Consumer, Business, and Institutional segments
- Design and implement seamless, compliant identity verification solutions tailored to diverse geographical and regulatory requirements
- Collaborate with Legal, Compliance, Regional Operations, and Fraud Risk teams to ensure onboarding processes meet both regulatory standards and fraud prevention goals
- Stay ahead of evolving cryptocurrency regulations to ensure processes remain compliant and effective
- Oversee relationships with ID verification vendors, ensuring efficient integration and high performance
- Identify, assess, and onboard new technologies to continuously elevate the onboarding experience
- Leverage data to uncover trends, analyze bottlenecks, and prioritize opportunities for enhancing client activation rates
- Utilize client feedback and regulatory insights to drive iterative improvements in the onboarding journey
Skills you should HODL
- 3–5 years in Product Management, with 2+ years of expertise in client onboarding, identity verification, or compliance workflows.
- Proven track record of analyzing, optimizing, and scaling processes to drive activation and conversion improvements.
- Strong familiarity with KYC/AML standards and global cryptocurrency regulations.
- Exceptional analytical skills, vendor management experience, and a history of launching impactful, client-focused products.
- Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission.
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Compensation
- $110K – $176K • Offers Equity • Offers Bonus
This is the target annual salary range for this role. This range is not inclusive of other additional compensation elements, such as our Bonus program, Equity program, Wellness allowance, and other benefits [US Only] (including medical, dental, vision and 401(k)).