Are you ready to join a dynamic, fast-growing company where your contribution truly matters? Foneday is on a mission to revolutionize the smartphone repair parts industry by building strong, lasting relationships with our customers. We’re looking for an energetic and results-driven Telephone Account Manager B2B – Bulgaria [Remote] to join our team, focusing on the local market. This is a remote role, offering the flexibility to work from anywhere in your market or elsewhere in the world within the same time zone.
About Foneday
At Foneday, we believe that success comes from building more than just customer transactions—we build sustainable partnerships. Our core values revolve around exceptional service, growth, and collaboration. As a leading provider of smartphone and tablet parts for repair shops across Europe, we go above and beyond to ensure our customers receive the best solutions and support.
What You’ll Be Doing:
- Drive Growth: Spearhead the development and expansion of our customer base in the local market by establishing strong relationships. As the pioneer in this market, your primary objective in the initial months will be to proactively reach out to potential customers, establishing a strong foundation for growth.
- Be the Customer’s First Point of Contact: Build and nurture lasting relationships with the local customers, ensuring their needs are met and their experience with Foneday is seamless.
- Deliver Outstanding Service: Provide solutions, resolve issues, and proactively engage with customers to ensure satisfaction.
What We’re Looking For:
- Customer-Focused: You are passionate about delivering excellent service and building meaningful relationships with customers. You make sure customer needs are fully met on time
- Sales and Persuasion Skills: You have a natural ability to engage customers on calls, pitch our potential partnership effectively, and guide them toward making decisions—all while maintaining a positive relationship.
- Tech-Savvy: You should be comfortable using CRM tools, Google Suite, Google Meet, and phone systems. You’re quick to learn new software, can troubleshoot basic tech issues, and adapt to new digital tools easily.
- Strong Communicator: You are a strong communicator with excellent command of English.
- Self-Motivated: You have worked and thrived in a remote environment, managing your own time and staying organized.
- Problem-Solving and Adaptability: You can think on your feet, adjust to changing customer needs, and find solutions quickly.
- Reliability and Accountability: You take ownership of your tasks, ensuring deadlines are met and goals are achieved consistently.
What We Offer:
- Freedom: Work remotely from anywhere, with the flexibility to create your ideal work environment.
- Competitive Salary: Earn between €900 and €1300 gross per month, based on experience, plus performance-based incentives.
- Flexible Working Hours: Enjoy the flexibility to balance your professional and personal life, with 20 annual holidays (full-time) and national holidays off.
- Growth Opportunities: Be a key part of our expansion in your market and seize long-term career development prospects.
- Great Remote Benefits: Receive a monthly allowance for coworking spaces and gym memberships to enhance your work-life balance.
- Dynamic Culture: Join a collaborative, fast-paced environment where your ideas and contributions are highly valued.
Important Note: As we do not have a legal entity in this market, this role will be offered as an independent contractor position. You will receive an extra compensation for this. If you’re passionate about technology, customer success, and want to make an impact at Foneday, we’d love to hear from you! Apply now via Indeed and start your journey with us. Learn more about us at: foneday.shop