Remote Sr. Manager, Billing Operations @ GitLab

The Senior Manager, Billing is a strategic leadership role focused on optimizing billing operations and enhancing system integrations, particularly between Salesforce and Zuora. Responsible for shaping the billing department’s strategy, policies, and procedures, this role involves managing a broad range of functions from data management and billings to ensuring audit compliance and process improvement. The Senior Manager will lead a dedicated team of Billing Managers and ICs, driving operational excellence, fostering collaboration across various departments, and maintaining high standards of staff performance and productivity, all while upholding the GitLab’s strategic goals and standards.

What you’ll do

As the Senior Manager, Billing, your primary responsibilities will include:

• Lead Billing Operations: Oversee the entire spectrum of billing operations, ensuring a seamless, efficient, and accurate billing process.
• Strategic Planning and Execution: Develop and implement comprehensive strategic plans, policies, and procedures for the billing department in alignment with the organization’s long-term goals.
• System Integration and Management: Manage and optimize the integration between Salesforce and Zuora. Ensure the stability, reliability, and performance of this critical integration, addressing any issues proactively.
• Data Management and Reporting: Enhance the effectiveness of Zuora Billing data management. Oversee quotes, opportunities, contracts, dashboards, and reporting, ensuring data accuracy and insightful analysis.
• Audit Compliance and Process Improvement: Ensure all billing-related functions are in compliance with audit requirements. Proactively manage and maintain control objectives, constantly seeking opportunities for process optimization.
• Team Leadership and Development: Lead, motivate, and support the Billing staff to achieve peak performance and productivity. Oversee HR-related functions, including scheduling, performance evaluations, and the hiring/termination process.
• Collaboration and Problem Solving: Work closely with Billing Operations (GPO), Sales Operations (Deal Desk), Accounts receivable, Revenue, IT, Sales, and other internal stakeholders to resolve systemic discrepancies, tackle complex billing challenges, and develop enhancements to improve efficiency and effectiveness.
• Strategic Advisory: Provide strategic insights and guidance on the billing operations’ alignment with the organization’s objectives, identifying opportunities for growth and improvement.

What you’ll bring

To excel in the Senior Manager, Billing role, you are expected to bring a blend of experience, skills, and personal attributes that will drive the success of our billing operations. Here’s what we’re looking for:

• Experience and Expertise: A minimum of 5 years of experience in managing a Billing team. .At least 3 years of experience with Zuora and Salesforce, with a deep understanding of the entire quote to cash process.  Experience in leading a remote global team is preferred
• Educational Background: A Bachelor’s Degree in Finance, Accounting, or a related field is preferred, underpinning your strong understanding of billing and financial concepts.
• Strategic and Operational Excellence: A proven ability to perform strategic planning and priority setting for a billing department. A demonstrated track record of improving processes, solving complex problems, and implementing solutions that enhance operational efficiency.
• Leadership and Communication: Strong leadership skills, with the ability to coach, motivate, and inspire your team to achieve excellence. Excellent verbal and written communication skills, coupled with the ability to collaborate effectively with cross-functional teams.
• Analytical Prowess: Strong analytical and problem-solving skills, enabling you to navigate complex billing scenarios and drive continuous improvement.
• Technical Proficiency: A solid working knowledge of business systems, particularly Zuora Billing and Salesforce CRM. Proficiency in the Google Suite (Gmail, Docs, Sheets, etc.), and familiarity with Slack is preferred. Ability to work with GitLab for efficient collaboration and version control.
• Resilience and Adaptability: The capacity to work under pressure in stressful situations while adhering to firm deadlines, showcasing your resilience and adaptability.

About our team

The Billing Operations Team at GitLab is the cornerstone in our global order-to-cash process, ensuring precision and efficiency. Our team, managed across EMEA/APAC and AMER, comprises Senior Analysts and Analysts positioned globally, each bringing a unique set of dynamic skills and varying levels of subject matter expertise in all billing segments. We are a detail-driven team, consistently exceeding our Key Performance Indicators (KPIs) including ‘days to invoice’ and maintaining an impressive accuracy of billing at 95%+ month over month. Our approach is data and results-driven; we’re committed to continuous improvement, always aiming to better our performance month over month. Our ethos is built on inclusivity and support, fostering an environment where teamwork is not just encouraged but prioritized. We understand that collective success is achieved through collaboration, not competition, and we steer clear of the blame game, focusing instead on solutions and progress. This collaborative spirit extends beyond our team, as we work closely with Sales, Deal Desk, Accounts Receivable, and Revenue Operations to ensure a seamless and integrated approach to our billing operations. Our team is a crucial component in GitLab’s commitment to operational excellence, and we take pride in our role, driving the company’s success through meticulous and efficient billing management. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $94,100 – $168,000 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law.