At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background – design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
What you get to do in this role:
- You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
- You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
- You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice
Qualifications
Basic Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- A/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
Preferred Qualifications:
- 7+ years of relevant design experience.
- An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives.
- Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives.
- Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice.
- Influence skills and drive to continuously improve product design processes across business units and design teams.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in the Bay Area, we offer a base pay of $181,100 – $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.